The Garrison Hotel & Suites Dover-Durham, Ascend Hotel Collection

Rachel Hansen

I would give this review a negative 5 if I could. We booked a room and then canceled it immediately. We were charged almost $400 for a "no show." When we called they refused to give us a refund and told us, "they could have sold the room 20 times over that night" and "it wasn't there issue." Now when we try to call they screen our phone calls and do not answer. The one time I got through and spoke to Kathy, she told me that the hotel manager Tanya wasn't available and that she would call me back. Of course, Tanya never called back. When I asked when she would be available Kathy said, "Oh you know, it is just so hard to tell with her. I don't know." Clearly they are avoiding us. So very difficult to give a review on a hotel room that we never actually stayed in and were charged full price. EXTREMELY disappointed in their customer service. When I tried to explain our situation, it was clear they had zero empathy. They are just a money hungry company who can care less about their customers.

Angel Earth

This is a nice hotel located right next to/behind Dunkin Donuts and CVS. I had the 'Efficiency Room' with a King size bed. It was a quite and pleasant stay for me which is what I wanted. I gave 4 stars due to there being a narrow shower stall instead of a bathtub and also that the bed was a bit too soft as it felt like your back is sinking into the bed. Otherwise, they have good amenities, a decent breakfast and is in a convenient location.

Virginia Rich

I stayed at the Garrison for 8 days for work. From Jamie and her colleagues at the front desk, who consistently went above and beyond to ensure I was comfortable and had everything I needed, to the amazing landscaper I never met but whose beautiful flowers, lively bird-feeders, and hotel-replica handmade birdhouse I admire, this place was a perfect place to spend the week for work. In spite of the hotel apparently being totally full while I was there, and also serving canine guests, my room was **so quiet**. It was amazing. liked it so much I'll be stopping there next weekend (assuming I can get a room for us) on our family road trip next weekend.

Kimberly Butler

Could be a four or five, obviously it is not a five start hotel, but for the kind of hotel it is is absolutely fine. Stayed one night March 2022, room was fine, the muffins at breakfast were local and very good. Free coffee, tea, hot chocolate available 24 hours. Staff very friendly, and the hotel is dog friendly, fire going in the fireplace. They even give the dog a welcome goody bag. If I had to spend the night in the area again, would definitely stay again.