Ferguson Bath, Kitchen & Lighting Gallery

Katayoun De La Fuente

Big big fan of Betsy (and Chris). I arrived unannounced and Betsy was very patient in helping me choose my bathtub…. Which gave me the momentum to get the faucets, vanity etc. I was struggling to understand if the size of the bathtub would be big enough for my 6’3’’ husband so Chris got in (he’s 6’5’’) so that sealed the deal! A++++ experience. Especially when Betsy went above and beyond looking at specifications for actual basin versus the length etc. again to be sure my husband would be comfortable in it- We ended up going with the 66’’ Sanford cast iron claw foot tub for our place in Maine w/ white feet and a polished nickel faucet… It’s gorgeous and elegant. I think Covid has made customer service in other places sub par and am so glad I stumbled into Betsy’s showroom on this cold Boston day. Thanks again guys!

Fabiola Michel

Very helpful and knowledgeable staff. Great selection of facets. No pressure. Great experience !

Michaela D

This has been our experience here so you be the judge. We ordered appliances. After a wait, we were told that all appliances are in. To schedule a delivery date, we had to pay in full, but on delivery day, we were surprised to find out that the range was not being delivered as previously confirmed as it was not in stock. We had the washer delivered, but it was defective and was repaired the following week. We went to the showroom to look at faucets, but were turned away due to their rules even though we were the only ones there. I had to take time off from work, only to be turned away. Other like businesses have reasonable social distancing rules, but this is ridiculous. There is a lot more. The overall experience, from a simple visit to the showroom to buying appliances, has been frustrating and upsetting. I really wished we went to Yale or Jarvis or Warrendale Appliance-their customer service really is great and their prices are about the same. Also these 3 places will service the appliances if there is a problem in the future. We didn’t know that Ferguson does not. It is a real luxury these days for businesses to provide such poor customer service. And by looking at previous reviews, our experience is not singular. There is no understanding how this is tolerated and promoted.

Randy Haynes

Location was great. Free parking. Food was DELICIOUS! !!! The waiter that my wife and I had was preoccupied with something else. He did not bring water until we asked for it and didn't bring coasters, so our table was wet.