Sears Appliance Repair

Jim Brown

Called 2 weeks to get here said it was motherboard 2 weeks installed motherboard left said he would call no call washer still dead it’s under warranty

Kris Barlow

Repairman was professional and polite but demonstrated a complete lack of knowledge on my brand (GE) washer. There was clearly a gasket shredded in the drum which is what I said when making the appt but this issue was not addressed. He unclogged the filter and gave me a quote if the problem was the motor, etc but obviously did not know what the problem was and clearly had no idea where the gasket material was coming from. I will no longer use sears repair for any future repairs. I paid 200 to have him remove hair from the washer filter and clean the dryer (leaving lint within the drum I had to vacuum out). I've had this washer serviced before by them so they knew exactly what model it was and I would expect whoever they sent to actually know their way around my model washer.

Susan S

I have spent over a 1000$ dollars on a Master Service Agreement for my gas boiler over the years. It began leaking and I called for service. Very pleasant service person came to repair it and said he needed to get a part. After finding that he did not have the right part on his truck, he said that they needed to go pick one up and would be back in 30-45 minutes. All good so far. Then they called and said that they were out of the part, had to order it, and would need to come back Friday to install it. All still okay, if kind of annoying, as you are given only an 8 hour window for when they will arrive. Then Friday they called and said that that part was not covered by the Master Service Agreement and I would need to find a plumber and pay to have it repaired. The part is attached to the boiler and I was told it was covered. I have paid for several years believing that I was avoiding big costs if something went wrong. It never had, and when it did , the Master Service Agreement was totally worthless.

Holly Keys

Our repairman was very efficient and called ahead with the updated arrival window. He worked very quickly and was on his way. My only suggestion is to have techs look at the service request before going out. Look up what possible solutions might be and make sure they have the most common parts for the repair. I understand some items are not common and may need to be ordered. Like our part that was no longer carried on the repair trucks. The. Perhaps they could have it ordered and available for the first call. He had to come back a week later because he didn't have the VERY tiny $12 part. Overall great experience. Would recommend sears coverage 100 times over.