The Boat House of Port Charlotte

Vince Cavalier

BEWARE Service department bad Won't honor warranty claims. Get different excuses each call.Manager didn't return text to discuss problem. Won't do any business with them EVER AGAIN..

Allison Mooney

Joy, thank you for reaching out with your follow up call. The service experience Peter and I had with your team was exceptional. We met Justin at a Port Charlotte boat show and did not plan on buying a boat that day. Justin did an excellent job educating us and helping us buy a boat that day! He was patient and took a lot of time helping us. In our follow up conversations, he was very quick in his responses and was so thoughtful. Chelsea, in your business operation, did an excellent job as well. ,Very responsive and quick in her responses. Your team met the customer where we were. They were engaging, not pushy and we immediately trusted them! Cheers to the highest customer service standards I am used to from Nordstrom and the Ritz Carlton golden rules!! We also received your gift and we are very excited to use it on our first journey. Finally, Joy, your call after the process is a testament to the leadership and culture of service you and your associates are building at the Boat House and you obviously are hiring for service, engagement and customer experience. Well done and can't wait to fill up our second boat lift!!

Jeffrey Bame

I just can’t tell you enough how impressed I have been with my boat purchase from the boat house in Cape Coral. From the moment we walked around the yard looking at boats until the 20 hour inspection it has truly been an exceptional experience with everyone we have met. Starting with Danny our salesman, professional, knowledgeable and caring. He just did everything he could to make our purchase easy. Today 6 months after the start of our boat shopping I can still call him with a question or two. I will tell you I was a little disappointed with the Godfrey (Hurricane) final inspection team, but again I was throughly impressed with the service team at the Boat House. I worked with Kim in the service department and she listened to my concerns and with the service team were able to accomplish all issues quickly. Finally, I received a follow up call from Joy on how I was doing, how was the boat and they sent me a little something for me as a customer. You don’t get this type of customer service and follow up everywhere, but you do at the boat house.

James Mandel

A wonderful experience! Bill Fischer, along with the entire Boat House Team, made our first boat purchase absolutely terrific. We did our homework before setting out to purchase, and although we had our mind (and heart) set on the Hurricane Deck Boat, it was truly reassuring to have Bill carefully review our wants and needs to be absolutely sure we'd be happy with our final decision. From our first contact, to delivery day and the after delivery check-ins, our satisfaction has been Bill's Number 1 concern! The sale is over, but Bill and the Boat House has made it crystal clear that our relationship has just begun! We're extremely thankful for Bill and the Boat House!