Camping World of Ocala

Erin Gallagher

I don’t typically give bad reviews because as a business owner myself, I like to give people the benefit of the doubt but this place was so awful I feel guilty NOT giving them a negative review in case other people consider doing business with them. We took our travel trailer to them to check out some potential electric issues. They charged us $288 to tell us that everything checked out fine and we “may just have a bad cord.” After waiting for 2 HOURS for someone to bring our camper around to us, they finally come in and explain the forklift driver ran it into another camper. Ok… accidents happen. Everyone was very apologetic and agreed to fix the scratches and replace the bent jack for free. During this waiting time my husband connects with the sales rep, Moe, who tells him they will give us $11,500 for our camper outright if we’d like to sell it to them. My husband and I debated this over 2 days while they fixed the camper and when we called him back to say move forward he simply said “we’re not interested anymore.” No other explanation. Ok…. so it gets worse. We go back to get the camper and while waiting for another hour my 7 year old son falls between a boat on display and the deck leading up to it in a gap far too wide for safety. Several staff members expressed great concern. Aside from a nasty scratch up his thigh, he was thankfully not severely injured. We made sure everyone knew they needed to fix the gap. They all agreed but during the rest of our time being there no one did… as several other kids walked around the store. They finally pulled our camper around after my husband expressed his frustrations with the general store manager, Carl. We finally had our camper, fixed and ready to hook up when we heard a hissing sound and smelled propane… the propane tanks were leaking!! When we went in to tell Carl they broke yet another thing he came out and proceeded to tell us the portion of the tanks leaking are “old and we should be thankful that he’s not going to charge us to fix it since the labor is $125/hr and the part is a $125 part.” 😵😵😵 Then to put the icing on the cake when my husband says the part wasn’t broken when we dropped it off with them, the manager says to him “Well, if we went to court, we know who would win.” We have remained calm, cordial and understanding through the entire interactions with Camping World. Never once threatening any sort of legal actions. Never in my life have I had a customer service representative threaten me with potential legal consequences especially without it even being a topic of conversation!! The senior sales consultant, Gabe Valenzuela, kindly assured us the general manager would make sure we would never have a bad experience at Camping World again. Considering he sealed the deal that we would never return again, I guess he was right. Below is a picture of my sons leg.

Gregory Levins

We have truly enjoyed our introduction into RV life with the 100% assistance from Camping World. From our salesman Paul to all the associates have been great. The photos show Camping World can cover your needs from the smallest transportation scooter to a beautiful Thor Motorhome.

Chrissy Donkin

We had a great experience with the camping world parts department. We needed some RV furniture, 3 pieces, they had the best price around and had it in store. They were extremely kind, willing to help in anyway and there were not pushy in the sale at all. We would do business with them again in a heart beat. They even helped load it for us. Very happy customers.

Sharon Deroche

We were treated like royalty at this place. Wilfredo, a sales representative, was there on his day off. It was obvious how much he loves his job. We described what we were looking for and he showed us several options that checked all of the boxes. That was a rare experience in itself. This was a great experience. We have been looking at campers for a long time and have never enjoyed working with someone so much.