Address: 2377 Medina Rd, Medina, OH 44256, USA
Phone: +13302394000
Sunday: Closed
Monday: 10AM–6PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–6PM
Friday: 10AM–6PM
Saturday: 10AM–4PM
Sandy Hansen
I Can't Say Enough Good things about this Place called " The Place" !!!! We had a couple different issues that were dealt with Immediately & with the BEST POSSIBLE Customer care from the staff. Andrea & Heather were Both Absolutely 💯 Wonderful with Getting back to me& scheduling/ following up etc. I would recommend them to Anyone & Everyone! " The Place " is (to me) one of The BEST High Quality Professional companies to buy from , if you are looking for ANY Spas&/or outdoor patio needs. They have a Fabulous Selection!!!.
Deanna Lacko
I have to say Andy is a awesome repair technician. He replaced the part on my hot tub, took the time to answer questions not even related to the repair. He went over chemicals with me and had chemicals that I needed on his truck. Outstanding customer service. Very happy that we went with this company when we purchased the hot tub.
Rick Reynolds
Rex Brown is an exceptional sales professional that guided us through our spa information gathering, selection, ordering and status update processes. He always kept us up to date, answered our numerous questions and was always pleasant to deal with. We now have our spa installed and are enjoying it immensely. Thanks Rex! In regards to Service/Training, Tori Lambright and Bob Harper has been phenomenal in teaching a newbie the chemicals to use, the sequence and answering endless questions. Overall, the trio of Rex, Tori and Bob have made the experience wonderful. Thank you to all three! Very much appreciated!
Michael McBride
We had a great experience with the purchase of our hot tub. From the time that we started the process until our tub was delivered Candy was amazing. She kept us informed on any delays or changes to the arrival our hot tub and was helpful with any questions that we had. The delivery team and support staff were great too. Can't say enough good things about our experience at the Place.
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We follow Ohio's mandates. We are completely open to the public. Our showroom is huge with tall ceilings, so you are not in cramped quarters with anyone. Employees wear masks and hand sanitizer is available throughout the store.
Call them since tub is new. Maybe something in your water. May need a defoamer.
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