Susan Erkfritz - State Farm Insurance Agent

Category: Insurance agency in Newbury Park, Thousand Oaks, CA

Address: 1000 Business Center Cir #108, Newbury Park, CA 91320, USA

Phone: +18053751450

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Manny Garcia

Dec 3, 2021

My wife and I have been clients of Susan Erkfritz of State Farm for over 20 years. She has always been a pleasure to deal with, is informative, understood our needs, is responsive and has always been there when we needed her. Imagine receiving a call when a fire raged in Thousand Oaks to find out if we were ok and if we needed anything. I could go on and on about why she has our trust…she earned it. We do not hesitate in recommending Susan to our friends and neighbors.

Rita H.

Mar 13, 2021

The measure of an Agent is performance at time of need--not simply signing up for a policy. I transfered all policies to this office after my prior Agent passed away and it wasn't a good fit. I found myself dealing more with office staff, who could not answer my inquiries--Susan was out of the office a lot. I have extensive experience in the Insurance industry and found her manner of operation outside what I expect. Also, this Agent asked a personal favor regarding one of my properties, which crosses ethical boundaries. I could have filed a complaint--maybe should have because a brazen attempt to take advantage of a client should not go unnoticed.

Virtually Rick

Dec 30, 2017

Unbelievably good service!!! Over the years, Susan has spent a great deal of time going over my policies and establishing or changing coverages for the least expense. Without her, I would not have completed escrow on my new residence, on time.

Lorenzo Boyd

Nov 21, 2017

My firm's business coverage is provided by Susan. A client of ours needed to have their landlord named as an additional insured on our policy. Usually this is not problem. However, in this instance, the landlord required some non-standard and extremely exacting, complex and lengthy language in the certificate. Susan put forth a great deal of effort, and accomplished this for us. Susan and her staff are competent and pleasant to work with.

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Questions & Answers

How do I download the State Farm mobile app?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

What factors influence car insurance rates?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What if I have a vehicle that's not listed on the Vehicle Type section?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

Can I pay by phone or mail instead of online?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

How fast can I get car insurance coverage?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Can I use my check card or debit card?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

State Farm accepts most major credit and debit cards.

What is the difference between market value and replacement cost?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

What is the difference between sending my quote and purchasing with an agent?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

Why should I sign up for the Paperless Notice of Privacy Policy?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

What can I do on the State Farm mobile app?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Is my payment information secure on your website?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What if I have more than four vehicles or four drivers in my household?

Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022
Susan Erkfritz - State Farm Insurance Agent | Jun 27, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How can I pay for my insurance if I decide to purchase it online today?

Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021
Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021

State Farm accepts most major credit and debit cards.

When does my coverage start?

Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021
Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

I changed my mind about purchasing this insurance. What should I do?

Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021
Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

Is my account number the same as my policy number?

Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021
Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021
Susan Erkfritz - State Farm Insurance Agent | Aug 26, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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