Firestone Complete Auto Care

Creeps Groveboy

Great customer service! Had a bolt in my back tire, too big to patch, they replaced it and had me out of there before I knew it! 🙌🏾

Kori Smith

Avoid like the plague. Paid for a warranty and won’t honor it because the person that sold it to us no longer works here… uhhh…. What?!?! Reporting to the attorney general for fraudulent business practices

Tonie Hole

My boss knows the owner personally so she recommended this place to me. They work efficiently and I trust my car is in great hands when I drop her off.

Geoff Quillin

I first took my 2010 Mazdaspeed3 in to this Firestone on the recommendation of a friend for a good alignment guy back in Mar of 2017. Chris was friendly, courteous, and helpful getting my appointment scheduled, listening to my requests, and getting it done in a timely manner. When this first alignment was finished, my steering wheel was about 4-5 degrees off to the left. When I brought this to his attention, he told me it was due to worn tires. During this alignment, they noticed a puncture, and attempted to repair it. They removed the tire, and when scuffing the rubber before applying a patch, went way to deep, and then came out and told me it couldn't be repaired (blaming it on something else!). I took the car to another tire shop, pulled the tire off, and we found that damage Firestone tech had done. We plugged it and patched it (though sketchy), and I rotated them all, myself, and returned the car another day to have it realigned, specifically stating that I wanted my steering wheel centered, as Chris originally had promised me would be no problem to do (it shouldn't ever be a problem to do so). Again, they aligned it, and the steering wheel was way off center. Again, I was told it was due to badly worn tires. I just gave up and drove the car as it was until just before Xmas 2017. I needed new tires, and ordered some online, took them to the same Firestone to install. Darrell told me 1.5-2 hour wait, Fri before Xmas, no biggie. 2.5 hours into waiting, I asked him what the hold up was, he apologized, took $32 off my $136 mount and balance(!), and I was out the door in just over 3 hours. Conveniently for Firestone, well after dark! (They aligned it a couple days before this, and what do you know? Steering wheel still off, with new tires, 3rd attempt, this time telling me that you can't adjust that. Can't adjust the center on the steering?!) The next morning I went out to clean off the wheel mounting grease they had smeared all over my flat black wheels, and was shocked to see how much damage had been done to my wheels! They had chipped paint off all over the place. It looks like a drunk monkey with a ball peen hammer went to town on ALL four of them! They had obviously used a screwdriver to pry the center caps out, had slammed the air wrench socket into the lug holes, and had dragged the entire outer beads with steel. There were even other big scratches and chips on the spokes of the wheels, where they would have had absolutely no reason to even put a tool near the paint! I immediately called Darrell and let fly with my anger at their incompetence. He was very apologetic, and understood my frustration at the damage. Told me to bring it to Chris, the main manager. I waited until Chris returned to work, Weds after Xmas, and brought the car down for him to see. He came out to look at it, and basically told me I was lying, that there was no way they could have done all that because they are far too careful. Especially the center cap surround damage, he said there is no way they could've done that, as they pop them out from the back side of the wheel! Obviously, your techs don't do that, Chris! He said the best he could do for me was to reimburse for materials to repair them. Really?! I wet sanded these wheels, etch primed them, then sprayed them with flat black epoxy, and let them cure for a week before installing them on the car. This finish has proved more durable than powder coating on my other wheels. I'm used to having to touch up a nick or two on the outer bead of each wheel when I replace tires, but never anything like this amount of damage. I ran to the Home Depot down the street, grabbed the materials, and went straight back to get reimbursed. I looked Chris in the eye and told him I was really not happy at him suggesting I am a liar, and wasn't being honest about the damage. He said, oh no, nothing like that, that he meant I must not have noticed that they were so damaged when I brought them in, because of shopping carts and such. Shopping carts?! Hitting my wheels? Really?!