Purple Yoga

Kayla Kim

This was not my first time in this studio but this last time, service was horrible, unprofessional, and disrespectful. When I walked in, they didn't even welcome us and asked my phone and card information to put it on file. I did not had my wallet with me and all I had was Apple Pay. She said I cannot take the class without the card information on file and rejected me. First of all, I checked their website, classpass reservation policy, and even emails that they sent me before the reservation BUT not even a single place mention or state this credit card information policy where you cannot take the class without it. It would be convenient for studio to write that policy on their website or send an email in advance to clients so we are aware of this informations. Or having that written down and put it on the studio for clients know. Then I would've brought my card in advance. BECAUSE it’s ridiculous that they reject their valued clients just because they don’t have their credit card information at that time of moment. Second, I told her that since I booked the class through classpass, my information is saved there and asked if I can take the class and give them a call after when I get home. She said that I cannot take the class without the card info. The reason they needed to have credit card info was to charge a client for late arrival or no show. I even explained to her nicely that since all that information is saved on classpass, if I show late or cancel, they will charge me and the studio will get notified. Usually that's how the third party works. It's not their first time having a client using a classpass. They did mention that this will be their last month to taking clients through classpass. Obviously, they knew how the classpass works and knows that if I am late then classpass will charge me directly and I do not need to provide my information to them if I wanted to. Lastly, I was not even late for the class. I was actually 10 mins early and I understand that credit card policy is to prevent for the future reference. They could've work this out better than this. Since it was not informed and not stated in anywhere, I felt like they were discriminating us. There was no further explaination about rejecting clients just because of credit card info. They didn't even apologize and felt sorry for us. All she said was that this is their policy so we cannot take the class without the credit card information which was a nonsense to me. Was I late? Did you had this info on their website, classpass policy, or email?? Why didn’t you asked me this last time? This was unplesant experience and very unprofessional way for them to inform their clients this way. After I decided to just move on and leave the studio, she said "that's what everyone should carry their credit card around." That was unnecessary comment that she made and I felt so disrespectful.

Susan P

Purple is my happy place! I have been to a few yoga studios. Purple Yoga clearly is the BEST, hands down. Aside from the studio being super clean, the instructors here are phenomenal! To name a few... Alex, Holli, Amanda, Matthew & Brandi (from their Long Beach location). They are passionate about what they do and how to help/guide their students. Highly recommend this place!

Manuel “Manny” Cervantes

Amazing yoga session.. Alex was awesome. He was patient and emphatic to my first session. Can't wait for more sessions this week!

The Boy

This is a wonderful place with friendly staff and very clean rooms. Bathrooms are very clean. Instructors are nice and teach well. Multiple classes to accommodate your time period, and different classes for experienced and beginners.