Woodmoor Pastry Shop

Luisa Montero

I've been trying for a week now to contact Woodmoor Pastry Shop to order a birthday cake. The number (the only number) on their website does not work. It's either busy or I get a message to try again later. I submitted an order online and have yet to hear back from anyone. Despite using Woodmoor in the past with success, I'm now looking for another pastry shop.

Daphne Gerig

Went about a month ago. We bought doughnuts, cake slices, scones, and cupcakes…quite a selection. Yet everything was underwhelming and surprisingly lacking in flavor. Everything looked great and was baked nicely but just didn’t taste much of anything but sugar. Cupcakes had way too much icing and one tasted stale or was too crumbly. Scones were not very flaky but still pleasant. I didn’t try the pies or the bread, so maybe these are fluffy, flaky and tasty. The servers were very cordial. Really wanted to like this bakery…I love cakes. But I’m not sure if I’ll go back.

MB Official

Excellent Staff! Excellent Pastries! I'd TOTALLY recommend this place. 🤤🥰😋 They've literally got something for everyone.

Sher E

I ordered a graduation cake for my son online on Tuesday, June 1, 2021 for a pick up date of June 4, 2021 by 12:00 pm. I called the store on Thursday, June 3, 2021, to confirm my order was received and the young lady I spoke with checked emails and confirmed receipt. On Friday, June 4, 2021, I arrived at the store around 1:10 pm to pick up the cake. When an associate finally was able to assist me, she checked the back in the kitchen for the cake. At one point, she said they were having issues/trouble locating the cake. She also asked me for my last name, wrote it down and went back to the kitchen. Then, she said the manager would be out shortly to speak with me to talk to me about what could be done. The manager came to speak to me and was looking on his phone for my email order. He found it, went to the back, and then returned to me and said they would need about 20 minutes to finish the cake. They could not locate the cake nor did they have a ticket for it, but now they needed 20 minutes to finish it. I told him I could not wait another 20 minutes because I had to get home to get ready for my son's graduation and my son had to be at school early. I said I would have to come back after the graduation to pick it up. This was such an inconvenience because we had plans after the graduation ceremony and had to delay our plans to pick up the cake. In addition, I did not receive an explanation of what actually happened nor an apology. After the graduation, I went back to your store to pick up the cake. Two young ladies got the cake from the kitchen and showed it to me. It looked nice but it appeared the decorating was done in a rush. First, the "C" in "Class of 2021" was not completely visible. Second, the top trimming on the left side was not on the edge of the cake like the rest of the trimming around the cake. Third, the wording was not centered; it was written slanted. One of the young ladies said there was no ticket for the cake and asked if I had paid for it already. I told her I hadn't paid yet. Although I noticed these mistakes, I paid for the cake because my son requested to have a cake from there and I did not want to disappoint him. Later, when we cut the cake it was fine until we got to towards the center of the cake. It looked like something went wrong during the baking process; there were more parts of the cake that were hard than moistly and fluffy. This cake was not worth the amount I paid for it and I am very disappointed! I sent them an email complaint on June 4th (with pictures) and no response was provided. I sent a follow-up email on June 8th and still no response. This is extremely poor customer service! I will not order another cake from Woodmoor Pastry Shop!