The UPS Store

Michael Abraha

DO NOT USE THIS UPS STORE #5347. Address @ 10125 Colesville Rd, Silver Spring, MD 20901 IT IS THE WORST period !!! they should be out of business. Rude and unprofessional ... Will NEVER EVER use the UPS Store again!

cantcheckout

After dropping off packages, the recipient told me that all shipments arrived empty. Fortunately, I held onto my receipt and opened an investigation. I failed to see that this store has an abundance of BAD reviews. I am positive that the employees at this store, stole the content of my packages. This specific store (10125 Colesville RD) has had terrible reviews for years! I would encourage others to avoid this store at all costs! I am only giving this store a 1-star because I have to.

Letisha Wander

New owner and management! Amazing service. A huge change from what was here before. It was worse than the DMV now it’s amazing customer service! I wish every place were like this. The owner goes the extra mile and is actually human in his interaction. Good vibes and good service. Happy to come here and do my business. The people before we sooo awful. Look at the dates of reviews for this place. Swaiz was my store manager and has helped me many times without hassle and extra help. I did inquire about poor reviews and he had detailed explanations as to why which made sense.

BNut

To put it simply, the dude was incredibly rude, arrogant, and started yelling at me. This is the worst UPS store I have ever been. I asked for his name, he claimed to be the owner and proceeded to ignore me. When I took a photo for evidence, he threatened to call the police kn me. This happened 3 months ago and I still can’t believe how the employee was so full of himself and showed no hesitation in insulting me, and threatening to call the police which leads me to believe that he has done this numerous times. I personally have not returned to the store ever since even after getting cooperate got involved because I was genuinely threatened but that guy. Horrible service, just go to the nearest fed ex. The manager was supportive in resolving the issue after I called corporate and am Thankful for that. Hope the employee got fired but I did mot receive any update from the manager.