Potbelly Sandwich Shop

Matt Peterson

Summary: Picked-up for Catering Order - Charged 25% more than the quote we were provided with no explanation. Sandwiches were good. We hosted a party and so ordered a lot of sandwiches and salads. We picked up the order (no delivery). We were quoted a price and accepted. We were told it included tax and tip. We had a friend pick up the food. When we saw the charge on our credit card, it was just over 25% more than what we were provided for our quote. We have inquired regarding the price discrepancy, but it has been over a week and no answers have been provided. The sandwiches and salads were good and were packed well. We just wanted to leave a review for anyone looking to pick up large orders from here. Be prepared to pay more than the provided quote.

Kenneth Doo (KENN-DOO)

Great Food..Love Chicken Salad BIGS & Farmhouse Salad is So Delicious. No matter which store Always On Point

Anand Kenney

Poor service. Was waiting for my order 30+ minutes after it was supposed to be ready. I felt like I asked fairly politely where in line was my order. Worker could have told me it would have been an hour wait I was just looking for an answer but instead he snapped and said “you know what, you and apparently 400 other people had the idea to order right this second so maybe you should wait with everyone else”. Sandwhich could have used more bacon.

Sam Gonzales

This place is extremely convenient for the typical UMD student who wants a good sandwich. It is fresh and quality food. There is a sign in the shop that guarantees three things: freshness, quickness, and customer service. Unfortunately, freshness was the only thing they achieved. Right when we walked in we were greeted kindly however, when we ordered our sandwiches we were disappointed. While the staff never said anything rude or demeaning, the condescending/tired/irritated attitude that the staff had was transparent. Granted it was late and they were closing soon, you have to attempt to be bad at customer service. Also, the sandwiches took a good bit of time to make. This was puzzling seeing that we didn’t order anything crazy; after all it is only a sandwich. So the amount of time we waited was filled with awkward silence while we pondered what was taking so long. What a shame, this place had potential.