Big Bus Tours San Francisco

Category: Sightseeing tour agency in Fisherman's Wharf, San Francisco, CA

Address: 99 Jefferson St, San Francisco, CA 94133, USA

Phone: +14157161423

Opening hours

Sunday: 9AM–6:30PM

Monday: 9AM–6:30PM

Tuesday: 9AM–6:30PM

Wednesday: 9AM–6:30PM

Thursday: 9AM–6:30PM

Friday: 9AM–6:30PM

Saturday: 9AM–6:30PM

Reviews

gelay sope

Jul 6, 2022

Big Bus tour is a convenient way to tour the city. I like that it also has the live update of the sites you're passing by. The only thing is we were suppose to pass by Lombard for the crookedest street but the bus skipped it for some reason. Otherwise the Big Bus tour experience is informative, convenient and affordable

G B

Jul 3, 2022

We really liked the big bus tour in San Francisco, they did a great job explaining the ins and outs of the city. I think any hop on hop off bus is always a great activity to do when you arrive to a new city to get acclimated to what’s what.

Sheri Lucas

Mar 29, 2022

We find Hop-on-Hop-Off buses the best way to tour any city. We just find so much new information and get so much out of it. This had 16 stops it was quite a long tour; well worth the money especially if you stop at some of the stops and get back on. We just rode it all the way and did not get off. I suggest as you get close to the Golden Gate bridge; if it’s a little chilly out that you go downstairs as it is freezing when you go across up top. There’s not much seating downstairs so get it earlier rather than later; before they make an announcement. This is a recorded Commentary and I found that sometimes it was a little early as we were not at the location that they were speaking about quite yet. It seemed after the first couple of stops it got caught up and was much better. Some of the headphone jacks weren’t working too well, I had to hold mine and place an order for it to not cut out. This was mentioned to the staff. You may want to try the headphone Jack where you are sitting first in case you need to move. There is a lot covered on this to her and it is well worth the price.

Jeanette

Feb 28, 2022

Did the Muir Tour with Lester and then the hop on hop off. The Muir tour was great! We had an hour and a half in the woods and also stopped by the Golden Gate Bridge for a photo opp. Lester was pleasant, informative and funny. He drove well and I comfortable in the large, clean van. The large windows allowed me to get awesome pictures. The hop on hop off tour was equally impressive for the number and locations of stops it made. My only issue was with the prerecorded tour guide. It's less personable and occasionally started early or didn't sync with where we were at. Overall good value to get the big picture of San Francisco

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Questions & Answers

are the buses wheelchair friendly?

Bill Chandler | Aug 27, 2019
Kamran Mushtaq | Aug 27, 2019

Wheelchair friendly at lower level. On the first floor it's NOT possible.

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Where do you park?

Marsha Isbell | Aug 26, 2020
Johann Kröll | Aug 26, 2020

We parked at our Hotel Travellodge at fishernans wharf ... bur there are a lot puplic parking garages in the near ... you can walk there

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Do you have to start your tour at the first stop, or can you begin at one of the other stops that may be closer to the BART?

HOLIDAY YUKON | Aug 27, 2019
Marcelo Hernandez | Aug 27, 2019

The service is pretty bad, wait enough, translators, are untimely, and the schedule is until 17, if you're on vacation I schedule is that?

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Unsure how the bus schedules are managed, today with traffic we were waiting at the Golden Gate for about hour and half, and Its an absolute waste of time to take Hop on and Hop off if you do not provide alternative buses within time.

Raj Shaker Pisupati | Aug 27, 2019
Milagros Rodriguez | Aug 27, 2019

When we were there, the buses passed more or less every half hour ... anyway you can ask the guide.

Is it possible to visit all 20 locations?

Asaithambi Venkatachalam | Aug 27, 2019
VP Tube | Aug 27, 2019

Yes, certainly possible but it would be hectic.

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Did you have places to stop and use bathroom

Jessica Gaines | Aug 27, 2019
James Tintinger | Aug 27, 2019

If you plan to get off at a stop to go exploring and wait for the next bus you can try find a bathroom there. The longest stop however (other than the first/last) is golden gate bridge and there should be enough time to run to the bathroom there. Often the guides use this as their bathroom break. All other stops are for as long as it takes for people to get on or off the bus.

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Can I bring an umbrella stroller onto the bus?

Ryan Nevin | May 28, 2022
Nicolás Ramón Moctezuma Medina | May 28, 2022

It might be in the lower level.

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What is the cancelation ticket policy?

Andre Tixier | Mar 29, 2022
Michael Dimock | Mar 29, 2022

It’s non refundable

What are the hours for the night tour on the 24th of December?

George E. Miller | Dec 29, 2021
Big Bus Tours San Francisco | Dec 29, 2021

Hello George, We are not operating our night tour on December 24th and will be closed on Christmas Day. Thank you and season's greetings.

why are all the phone numbers and information centers in San Francisco closed?

Susan Feick | Sep 30, 2021
Big Bus Tours San Francisco | Sep 30, 2021

Hello, We have the California Welcome Center open at Pier 39. We also have a Redemption Center at 333 O'Farrell Street open Thursday through Monday.

how do I renew tickets

Susan Feick | Sep 30, 2021
Big Bus Tours San Francisco | Sep 30, 2021

Hello, If you mean redeem, you can do that with any Big Bus employee, even drivers. Thank you!

I bought 2 deluxe tickets for Big Bus Tours in San Francisco for May 2020, due to covid-19 all tours were closed. I want to use my tickets I bought for October 6th and 7th. How do I exchange them?

Susan Feick | Sep 30, 2021
Big Bus Tours San Francisco | Sep 30, 2021

Hello, Bring them to our Stop 1, Pier 41, ask for a manager, and we can exchange those for tickets. Be sure to bring the original tickets. Thank you!

It's states no luggage on board which makes sense, but are purses or drawstring bags allowed on board?

N Y | Aug 26, 2021
Chuck Rosales | Aug 26, 2021

Purses and bags - we had some on board with us. They actually drop you off at different locations where you can go shopping. So I don't think it's a problem. Matter of fact almost everybody had curses and shopping bags. If you take the round trip tour without getting off it's not a problem. I can tell you that we had bags and purses with us

do you have buses departing from sacramento?

Patricia Korf | Aug 26, 2021
Ismael Bernal | Aug 26, 2021

They are only in the city of San Francisco...Fisherman's Wharf

are kids under 3 allowed in the bus?

Fernel Valdez | Aug 26, 2020
Angie Gomez | Aug 26, 2020

Yes. Free

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You can take it at any stop and pay by card

Enrique Torres | Aug 27, 2019
Maciej Marciniak | Aug 27, 2019

So

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is there a way to collect the combo tickets for island tour and Muir woods on the day of tour just before the tour starts?

Daniel Kondamudi | Aug 27, 2019
ALVARO HERRERA GARCIA | Aug 27, 2019

Yes go to 99 Jefferson st principal office

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Is there a way to collect the tickets on the same day? please advice

Daniel Kondamudi | Aug 27, 2019
Manoj Jaju | Aug 27, 2019

Yes it can be done. There is a booking centre from where the Big Bus starts

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would like to receive a map of the big bus itinerary. We will be staying at the Park Central Hotel. Would there be a stop near the hotel? where does the journey start?

Deoceli Martins Mendes | Aug 27, 2019
Phuoc Ho | Aug 27, 2019

You can download the app and select the city in which you are staying. The app will show you the locations where the bus will be and you can also track it. They usually have specific points that the bus drops and picks up. Bus comes every 15 to 30 minutes.

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I had missed the walking tour of China Town on the day I took the classic tour, can I take it on another day?

aksha shah | Aug 27, 2019
JULIAN HERNANDEZ | Aug 27, 2019

No only if you paid for 2 days then yes you can take it But if you only paid for one day it's only for that particular day only.

Do I have to go to the visitor center to check in my online ticket the first day? or any stop would be fine?

Rabbitvvv V | Aug 27, 2019
Daniel Zamudio | Aug 27, 2019

Any stop would be fine

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Where can I get this bus? And how much dad it cost?

irina khan | Aug 27, 2019
Rafael Martinez | Aug 27, 2019

There is a few spots around the city where you can buy passes for the bus but the main center and where they take off from is their Visitors Center in Fisherman's Wharf. I don't remember prices but they vary depending of what tour you decide to buy. You can get more information on their website and you can also buy online using their website or one of the pass services that are offered like GoCity (sometimes at a discount).

Does the visitor center have reserved parking?

Ariel Lynch | Aug 27, 2018
Rafael Martinez | Aug 27, 2018

It does not. Pier 39 has garage parking, though, and it is just a mere 5 minute walk, maybe.

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We four of us want to take a one day day tour of San Francisco on 22 August From where do we board the bus Want to know the price also

Nita Gokarn | Aug 27, 2018
Ima Honestee | Aug 27, 2018

There's places to board all over the city. We boarded down by pier 39. I can't remember the exact price but I want to say it was around $50 a person. It was worth the price. Get seats on top of the bus and make sure you have a hat or sunshade. Bring snacks and a drink too. Use the restroom before the tour starts as there are no restrooms on the bus. The tour is long. You can get on and off the bus at any of the designated spots all over the city. Although, if you get off near the golden gate bridge it is hard to get back on with all the crowds of people. If you follow the above advice your tour will be way more enjoyable. My husband and I took our 4 children age 1-9 and had a wonderful time.

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We have booked accomodation at Redwood Inn in Lombard Street. If we take the night tour can we get off at Lombard street

anusha anusha | Aug 27, 2018
Ima Honestee | Aug 27, 2018

If the tour goes on Lombard street and has a stop there then you can get off. I can't remember the stopping points. But wherever they have a stopping point you can get on or off. They should have a map you can view to plan ahead. I'm pretty sure there was a stop point close to Lombard if not on Lombard street. Sorry I couldn't be more specific.

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Can i have a stroller loaded in the big bus?

강태희 | Aug 27, 2018
Ima Honestee | Aug 27, 2018

Yes. As far as I know you can. When we went there were other people with strollers. We chose to use a baby carrier pack since it was easier than hauling a stroller, though.

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