AutoZone Auto Parts

DJ Jun Alcantara

Eliot M. is Awesome! Very accommodating and helpful! 5 star for Eliot Muteba. Thank you very much

Dave Park

Update 6/12... Hey AutoZone thanks for your prompt reply and I just got through with my repairs a little over an hour ago and what has transpired since my last words were extremely positive, I went to the Autozone near me (16672 Beach Blvd Ste L, Huntington Beach, CA 92647) and I lucked out and got the manager and asked if they could have that water pump timing belt kit brought to his store and he said no problem... I'll get right on it he said and I paid for the parts, and just like he promised it would be there around 5:30 everything went smooth and if I sounded like I was whiny with my prologue it was because I just got out of Walmart. Anyway good job guys and great tip for everybody instead of driving all the way across town just go down to your local store (The one you called and said the part was in Cucamonga) and ask em if they can get it to your nearest AZ it worked for me and I'm grateful thanks a lot AutoZone! Saved me 4 hours yesterday. AutoZone is a great parts store, seems like mostly knowledgeable employees. Today I'm running into an aspect of their business decorum that won't allow one store to send another store a part without a payment and they won't take a Credit Card over the phone (Yeah I Asked About Cash). I got to jump on a bus for 4 hours this afternoon, or spend 50 dollars on round trip Uber (Driver's Don't Take Cards). I think I'll rent a car. (They don't take Cash). Got it, I'll go to my Nearest Auto Zone and Pay for the part there and have it shipped to that store ( I may be Mensa Caliber but undocumented). I'll update with results.

amandadonelee

The store won't let accept return this ECT sensor, claiming I had it installed. You should learn to trust your customers.

Brigham Jorgensen

Terrrible customer service on 5/2/22. Manny was entirely unwilling to honor a warranty on the Duralast C max gold ceramic brake and refused to swap it for the Duralast Elite Ceramic which has replaced it as the top tier lifetime ceramic pad. He would only issue a return and make me buy the pad at a now higher price instead of focusing on customer satisfaction. Perhaps, it was not his fault, since the Manager George (Jorge?) was not there for me to talk to. If the policy in that store is to not honor warranties and adjust pricing to honor it for lifetime parts no longer offered, then you can avoid it for any warranty parts. Seemed like the employees were over it and going through the motions. Making it right by me was not on the radar.