Scripps Coastal Medical Center Solana Beach

Chris Marshall

I have a family member who is unable to communicate due to an anxiety disorder, and they refused to see her unless she was alone. Strike one. Second time I go for myself for an orientation. Nurse asks me a few questions about medicine I take, why I take it, etc. Normal stuff. Comes back in 2 minutes saying Dr Romero doesnt feel comfortable seeing me. No explanation given past that. That is pretty suspicious to me. I dont get a good feeling from this Dr. nor do I feel they can be trusted. Just feels shady, like they are hiding something. Good luck to anyone who goes here. Be careful.

Melissa Kearns

Got the run around to get critical diabetic prescription. I needed a pre auth to be sent to the insurance company. I was passed around from call to call and had to come in the office. To date...I have not received any clarity after almost a week.

Timothy Johnson

Went in for sciatica pain. A back xray was which showed it wasn't disc related. I was prescribed a muscle relaxer and anti inflammatory. 2 weeks later with no relief from the pain I called back for prescription refill and to get further treatment/referral to a specialist. I was told to wait another week unless the pain was unbearable. The pain was unbearable. I called back on 11/17 to say I need to get relief and wanted to see a specialist. I received a referral to Ortho Surgery at Torrey Pines. I called them and they had NO clue why I was sent to them as I haven't had an MRI or seen a pain management specialist. I then called Scripps Coastal Medical Center Solana Beach back informing them of this and since 11/17 have left 5 messages. I have received no communication. No call, email, nothing back in now 5 days. I was told on Friday 11/19 a nurse would call me. I received NO phone call. I left 2 messages today 11/22 and have received no response. I am in intense pain. I have been for over 5 weeks. I cannot stand up for more than about a minute before I cannot stand the pain. I cannot walk more than a few hundred feet. I cannot sleep well as no position doesn't cause me pain. I am force to sit down in the shower. Sitting in a chair is painful. I am in almost constant pain. I'm in shock as to the horrible care I've received. I cannot believe I haven't received a single phone call after leaving FIVE messages. This is beyond ridiculous. I will absolutely be changing my primary as it's painfully obvious that no help can be gained from this practice.

Franklin Antonio

I've been a customer of this medical group for over 30 years. After the scripps takeover, everything has gone downhill. Takes forever to make an appointment by phone, for example. Some days you can't even get them to answer the phone at all. Some bureaucrat has optimized the business without consideration of patients. I find it offensive that they have their phone people always tell me to arrive 15 minutes BEFORE the appointment time. No doctor has ever been ready for me 15 minutes before the appointment time. I'm lucky if he's ready 15 minutes after the appointment time, yet some bureaucrat has so little care for my time that he thinks I should arrive 15 minutes early.