Optum - Burbank

B Kali

The one star is for the staff/nurse support. I have been going to this facility and seeing the same doctors since it was HealthCare Partners and they had such great, friendly, super helpful staff and the doctors are great. Since it changed to Optum, a lot of those great nurses and staff are gone and replaced with people that don't seem to care how they treat or talk to the patients or the parents of young patients. I am seriously considering changing docs because the efficiency of the staff is so poor, especially on the pediatric side. I had to reschedule an appointment and they gave me a 2 month wait - this is the 2nd time this happens. I have to book an appointment so far in advance, that when it's time for the appointment - things, life -COVID happens. It almost felt like a punishment when having to reschedule. They had a great Pediatric nurse, Elizabeth who was always friendly and helpful - where is she??? Hire her back to train incoming staff! She was always so professional, nice and she cared. It always felt like she took extra steps to make you feel like you were being taken care of. I seriously dread calling this place because it is now a rare occasion when I get someone that is actually helpful. Optum, do better when hiring people to deal with patients and parents of sick kids. Invest in training them on costumer care and service!

Max

Hours on the phone and no answer. Before Optum it was much better. Now they don't even bother getting your call.

Susan Olevson

I have been a patient of Dr Hernandez for years . I have COPD and because of that the doctor prescribes a zpack and prednisone for me to keep at house in case I feel congested ( more than usual) and generally not well. I ran out of the meds so I called her office on Wednesday when I was coughing like crazy and not feeling well at all.i called it in at 11am when she was with a patient so I was told she would ok it when done with patient. She never called it in even after I called office 3times. The following day was thanksgiving do no prescription till Friday. I checked Friday and still no prescription and had to go to urgent care to get the VERY SAME PRESCRIPTION I ASKED HER FOR

Richard Dunne

Takes too long to get any auorization for service...good doctors...horrible HCP SUPPORT STAFF.