Inland Kenworth

Miriam B

Had truck serviced at another location in California (about 3.5- 4 hours away). Got a fault code and pulled into Inland’s Service center. Notified the Kenworth that did the work- they called and asked for a 10-15 minute computer hook up for the codes and was told they didn’t have anyone that could do that for 2 days. Absolutely no customer service worth speaking about. They wouldn’t extend professional courtesy to another dealership. Makes one wonder how they treat their customers. My truck is being towed.

LUIS ALMONTE

So far the worst experience ever . Took my truck in for an airbag issue and several inspections . Within an hour of pulling my truck into the shop they told me they had already exhausted 4 hours of troubleshooting ( maybe they used 4 people ? ) and wanted an authorization to do 4 more hours . I politely declined and just asked them to fix the airbag issue and to just let me know what batteries i needed for my APU so that i could pre order for next time . Well that’s when the funny part comes in , even though they spent 2 hours troubleshooting , they couldn’t tell me what type of APU my truck has so basically i paid $400 for nothing . If that’s not enough , once they sent me the bill they spent the next 12 hours to actually send me the invoice . Once we payed it and my driver is on his way ( hadn’t even left the lot yet ) we found out that they forgot to fully assemble the truck back so the whole side panel is missing and now we are currently waiting for it to be installed . So on top of everything now we will be an hour late to our pickup . Worst place ever !

Jonathon Patterson

Literally the only way I can think your shop could have been better is to have a pet area inside the fence! Service staff were professional and polite. Mechanic was fantastic, straight forward, no bull. He even flat out admitted were his expertise fall. Didn't have a problem showing me my truck. If I'm ever in Cali again and need work, this is where I'll go.

Covey Logistics

So nobody ever wants to break down, especially in California, that being said the service department here is very good at communicating, I would say Christian stands out as probably the best guy they have working here, he is very helpful and attentive to your needs. Kevin the Gm is also top notch here. I did call the service supervisor twice , left messages and never got a return call. That would be my only negative.