The Premium Aquarium

Valerie Jensen

Bought our Waterbox aquarium from them. Stand behind their product, shipped missing correct pump. Knowledgeable, and Chris is great to work with. Thanx y'all! Lovin our new set up.

Michaelynne Read

I wasn’t going to leave a review but it’s been bothering me for a few days so here we go. I tried to like this place but after the third visit and the same outcome of terrible service I will not be going back as well as referring my friends elsewhere. The fish and aquarium hobby isn’t necessarily an inexpensive hobby so if I am spending a lot of money in your store with absolutely awful service it makes me feel like I wasted my money and takes the joy out of it! I love my pea puffers and I needed pest snails I was told in a very rude tone “I don’t generally provide that service…going around and individually picking out pest snails” as I continued my way around the store the only employee that has ever showed nice customer service asked me if I needed anything and seemed totally fine and accepting of my request and although I was then happy I was charged FIVE dollars for a few pest snails when other places in Portland and even Petco charge ten cents a snail or even just gift them to me and I was willing to pay but it basically comes down to they are rude, and aside from the snails their fish are over priced and the tanks aren’t well maintained. The store also looks nothing like the nice photos on Google. The little tank next to the front door had dead flies floating in it and the tanks on the check out counter are in such poor condition :(

Natalie Coupon

I love this aquarium!! They are always so helpful and knowledgeable. And also we have an abundance of snails right now and I was told this aquarium sells assassin snails so I am very happy about this. Awesome place, I highly recommend it!

Carrie Blycker

Was excited to get more fish, but the girl with dreadlocks had AWFUL customer service. Instead of being helpful she was extremely rude, opinionated and demeaning. I have had fish for over a year and know how to keep them, yet she insisted on correcting me at every turn and acted like she knew everything. The store had great selection but I would NOT recommend being helped by her. Really disappointed!