Jax Bicycle Center

William Jeng

The guy who helped me (last name Hanson?) was kind and attentive. So is this other gentleman working at the back. While Hanson went to find me my round-fit helmet, he was showing me the E-bikes and going into detail on its functionalities. Overall, an energetic group of passionate experts who are great at what they do!

Melisa Masri

They fixed my chain once months ago for free. I needed a new inner tube for my tire today. I called at 430 and they said they would get it fixed today, so I walked it there by 515 and was out by 530 and rode it around the neighborhood before going home. They even adjusted my seat to make it more comfortable. Super convenient, wear masks, and great service overall. 10/10. would recommend.

James

The whole staff was friendly! Luke was very knowledgeable and helpful and insightful. The bike came a day earlier which was amazing. I had trouble fitting the bike in my car and Luke noticed so Luke, a wonderful lady from the store, and another employee came out to help make the bike fit. Thank you guys!

Chris Mitrision

Trying this again as my original review was never posted. Bike was purchased 6/8/22 I will split this review into two parts, sales and delivery. The sales process was good. I knew exactly what I wanted and Jax had it in stock. I worked with Luke who was great. 5 stars for him. The bike was still in the box and had to be built up. Ok no prob I’ll be back in a day or two. Delivery however left me disappointed. I got the call my bike was ready and headed out to the shop. Upon arrival there was quite a wait to even tell them why I was there. Apparently they were short a couple bodies, so I stood around for about 20 min. While unpleasant, I get it, it’s hard to find good staff these days. Had that been the only issue I would have given 5 stars. What really made my experience not as great as I had hoped was the quality of the assembly and set up. Brake levers went to the bars, the dropper post lever and actuation were awful, one of the grips was loose, I could turn it with very little effort, the rear mech needed tuning as the B gap was way off, the stem bolts were not torqued, there are two way to mount the bottle cage according to the manual, they used one method for the bottom screw and another method for the top giving a very odd angle and the handlebars were rolled so far back it put my wrists at a very strange angle. I’m actually a bit surprised as I did not think you could make a $10k bike feel like it just came off the rack at Walmart. In the end it’s nothing I won’t be able to remedy myself and just reinforces why I always do my own work. To summarize, sales process was great, delivery was substandard. I would avoid this service dept. if at all possible.