United States Postal Service

Lia Baez

Laurie was Magnífícently Amazíngly Lovely As Always, Milton Finished My Transaction & was Awwwesometastíc, Frank was Supportive with his Knowledge & I Greatly Appreciate Them, Best Service There As Always ❣

Alberto Hananel

Luis (Chatsworth office) was super nice and helpful. His supervisor tried to solve my problem. She didn't have the answer right away. She called me to say that the problem didn't have a solution. I appreciate it!!

Tim Laren

Staff is great. Lobby is kept clean. Unfortunately P.O. Box prices keep going up.

Crystal Swan

I have a PO BOX at this location for almost 3 years. Well the PO BOX belongs to my husband. Never had a problem with returns until recently. Somebody here decided to return my package to the sender even after the status was changed to "delivered". When I asked, the male staff told me because the name on the box is different than the name on the PO BOX form. He said that somebody was SMART enough to follow the policies and returned the package because it doesn't match. Sorry USPS staffs, he is telling me that these past 3 years, finally they hired 1 SMART person who actually read the guidelines and follow through with it. I argued with the male staff and just walked away since I was so frustrated and angry about the situation. I told my husband what happened and he told me that he took care the name issue when he had his first return a few years back. It was a male staff that helped him cleared the issue. He brought his business letter and since then no more issues. We've been getting letters, returns, or packages under that business name. This male staff who told me that my package is on its way to the sender told me that "luckily" I can go online and intercept the package to have the package redelivered to my new address. Guess what, I was unable to intercept the package online. I tried so many times, but nothing. So I went to a different USPS location in Van Nuys and the lady staff was so nice and helpful. I gave her the tracking information and she checked the tracking history and immediately she told me that I cannot intercept the package. And I'm like, "why, how, what?" I told her that the Chatsworth staff told me I could intercept them. So once the status has been changed to "delivered", I won't be able to intercept the package. So I guess he is not smart. I'm so lucky that the PO BOX will expire soon. We are not planning on renewing it. UPS mailbox is so much better. When I get a package, I get an email notification. The staffs are so helpful and friendly. Oh, just remember something. One time when I called them, a lady answered the phone, I think it's that lady with the short and white/silvery/grey hair. She asked me to hold, and yes she kept me on hold- for more than 40 minutes until I hang up the phone. I called again, she answered it and asked me to hold even before I said anything. And yes, she forgot about me. If you don't want to help people, just don't answer. Why bother. Or even better, just disconnect your phone service.I never like this lady. When I'm at the post office, she is rude :-( Not just to me, but to other customers too. Envelopes & boxes are either empty or near empty. I had to stand in line to get the Priority box :-(