Emtek Products

P K

Product details on the site are lacking. Sometimes the products have no identifiable product code. When you email Emtek asking how to differentiate similar products, they tell you to contact one of their dealers. This means that you'll have to reach out to dealers individually and see if they have the product first. The dealer search on the web site is by zip code and the results appear in narrow frame - very challenging to use. They make it very difficult for a customer to purchase their products. I understand they are a dealer-first company but the world is changing. A lot of companies offer direct to consumers as well. Emtek, thanks for your kind response and offer to help. I called several dealers and received the answer. However better product information on the site could have saved me time. I understand you started as dealer reliant company. However the way consumers shop now is very different and I am looking forward to your updated site that will have new information.

Amir Nasseri

I was initially disappointed with their warranty department, but after reaching out to customer support, Jennifer rectified the issue. So in the end, they made things right. And their hardware looks great. Thanks

Kevin Hickey

I've been a locksmith with a decorative shop in white plains for years..I recommend emtek for years over Baldwin for looks and for cost..Emtek salesmen that stop by my shop is well aware of the defects and quality going downhill fast..I recently put in a home 2 classic electronic locks..One has been sitting on my shelf for over a year and one I just purchased..the one I had on my shelf buttons fell off lock..They tell me it's past warranty and have to buy a new one..Ive had nothing but trouble with their code locks and latches for past year..i will be using schlage for now on..Use Baldwin and spend extra money..Anything ever goes wrong long as you send them a picture they will warranty it forever..

Karie Gutus

We are so impressed with this company! We bought all new hardware for our house in 2010. The tailpiece pin broke on our front door which I’m pretty sure was because the wood swells every winter making the lock hard to work. Mountainland Design in Provo, Utah gave us a new one but when we got home we couldn’t figure out how to put it in. We called their tech department and talked to Brian. He had us install an FaceTime like app on our phone and was able to FaceTime call us and walk us thru step by step! It was so awesome to have a company care enough to help us fix it! Thank you for actually caring about your customers!!!! A free technical service is so rare today!!! Saved us $150 locksmith fee!