Best Overnite Express, Inc

Zane Schales

Tracking number 439569171 Was told it was supposed to be unloaded yesterday or today and all I’m getting is that it’s still pending unload. Will update review in future when stuff actually gets moved been in Dallas for a week now to be unloaded but nothing has happened. Like I said I will update review when stuff gets moving. Gave two out five stars for “some” info being given on my shipment. Would like more info when I ask about it on emails.

קובי ב.ע

The worst shipping company in the world! And we are with years of experience The company sends cargo to Canada with BOL to Miami Florida! And that's not all, the company uses the same BOL of cargo that had already been collected by ploris a few days before its truck driver came to pick up goods for Miami! Shipping now goes to Canada instead of Miami! And there is no one to talk to, customer service is extremely bad It seems to me that a class action lawsuit should be filed against her based on the comments here. Who will return the goods to the US? Who imports goods without an invoice to Canada? And I did not at all order them to pick up they are a third party who does not listen to the sender. In 2021 and it is not possible to track the shipment on the website - shame

Michelle Geng

I understand they may be short for driver or truck, but attitude is important. Called them three times for one delayed delivery, still no results or reasonable explanation. The attitude of the customer service representative was very bad. Seems like I own her money or I shouldn't call them. When I said "Thank you", she replied “uh-huh”. After telling her the PRO number, she put me on hold for more than 25 minutes, without telling me to wait or give me some simple information. I don't know what I'm waiting for. Then the call was interrupted or she hung up. Our company has more than 350 orders of logistics transportation nationwide every year, and we will never choose them in the future.

Laura

Had an appointment scheduled from 10-2 for an expensive piece of equipment to get dropped off. Not only is the driver running late, but the lack of communication is frustrating. If you know that your drivers aren't going to hit the shipment appointment window, why not contact the customer? I took off work to receive my delivery. Call center chick? Absolutely rude and not helpful. Your customer service blows and your service is clearly sub-par. Sent an email to the company I purchased from in hopes they look for a different shipping company. Would recommend avoiding dealing with this company until they up their communication and train in customer service. Edit to Add: delivered 1.5 hours late. The driver was nice enough, but had trouble figuring out how to use his pallet jack and the trailer lift. The second and third rep that I spoke with were slightly more empathetic than the first. Still going to avoid using this freight company at all costs. There's way too many others in the area to have this bad of a first time experience.