City Sightseeing

Andy Tam

So regretting booking with this guy/company... If this weren't the last minute booking to Muir Woods, I would have just walked off at the ticket counter... Thought I have checked there is a cafe at Muir Woods from the website, I asked if there is a cafe and he said No. Looking at the return bus schedule at 4:30 pm they offered (trip started at 10 am), I asked that question again, the he said you are in the woods and won't be any food, and treated me like an alien... Even worst, the wrong scheduling info was given. He circled the weekend ferry schedule and actually the ferry was running at weekday schedule (it was a Friday). My family ended up wasting 2 hours waiting at the dock. I can tell you there is a cafe at Muir Woods. First time I was given a wrong info at the ticket booth, how professional he is. Thanks very much Paul!!! Now I really appreciate my prior tour experience.

michael mazzone

Over all enjoyed my time on the tour. All the guides and drivers were very good. The company needs to put more buses on the road. I have done Hop on Hop off in many cities and never had to wait more than 15 minutes to get on a bus. The buses were all full and I needed to wait for the next bus more than once. Bus stops are not clearly marked. Was waiting at pier 1.5 with 8 other people and watched the bus drive right by. Had to get an Uber to pier 39. Ticket was not clear that the Muir Woods were not included in the 48 hour ticket.

XinRan Liu

Do not even consider taking this tour, its bad generally but holiday period don't imagine you can get a seat on a bus without first committing a large portion of your life and sanity to standing in a hot queue. Severe delays on the two main lines, red line cancelled over the busiest weekend and no extra buses added. Spent most of my time in San Francisco standing next to stop signs, which is not the ideal place to see the city. Decided to ask for a partial refund and was refused outright. The process of tedious and unnecessary, asked to email the manager who was not taking any calls. Why? Only managed to catch half of one route in 3 days. The commentary was good and the driver did not crash into anything so they seem more competent than the management. If you want to see all the delightful stop signs for hours at a time this is the tour for you!

Bryan Rose

Had a mixed experience. In-town tours were excellent. The tour guides were very knowledgeable and entertaining. The Golden Gate/Sausalito leg of the tour was a disaster. No buses for hours as we watched 5 of their competitors go by. The driver showed up 2 hours late then stopped for 15 minutes to take a smoke break. She was very rude to multiple passengers. She was yelling so loudly she attracted the attention of the police. Bear in mind I understand SF traffic, I understand delays. I'm simply very disappointed that they have no way to communicate delays when you call in asking for a bus. I'm disgusted by the way their driver was treating paying customers by yelling at them and telling them to call the office if they have a concern.