Address: 8331 NW Roanridge Rd, Kansas City, MO 64151, USA
Phone: +18167461320
Sunday: 9AM–11PM
Monday: 9AM–11PM
Tuesday: 9AM–11PM
Wednesday: 9AM–11PM
Thursday: 9AM–11PM
Friday: 9AM–12AM
Saturday: 9AM–12AM
Ginger Crabb
I did NOT purchase a thing after being chewed out for not stopping at the unmanned dressing room attendant stand. I was told, "You people need to learn, you have to get a number!" I dont appreciate being yelled at!
Shalleena Marie
I am obsessed with Ross. The prices are always great. I gave it a 4 because the selection is pretty thin. The boys kids rack could use more selection and organization. 80 percent of the time the customer service is good. Though there are some female cashiers and a lady in the mid 30s that could work on their customer service. A smile and a kind voice can take you far. I hope to see a little more cheer the next time I visit or the unfriendly workers not there they change the shopping experience a little. Customer service is soooo important.
Dorothy Bivens
I went in to replace some much needed work clothes. I always love the selection and price. However, I had to use the restroom and Cathy, the dressing room attendant, stated the restrooms were "out of order". She was kind of off-putting but I didn't think much about it, probably just having "one of those days". I then went to enter the dressing room and she told me I couldn't bring my six-year -old in the dressing room with me because he was a boy. I have NEVER had this happen in any store - ever. I explained I was a single mom and wasn't comfortable leaving him alone. She just reiterated he was not allowed in the dressing room. My son took it in stride as he was standing in front of the toy aisle. I told him to stick close, I would be right out and the lady was there if he needed anything. Less than 5 minutes later I was out of the dressing room. My son was dutifully standing there admiring the toys and Cathy was nowhere to be found. In her place were two wonderful ladies, whose names, sadly, I did not get. I asked them if I could use the restroom to which they happily agreed and let me in. I finished my shopping and when I went to check out there were two registers open, one with Cathy and one with another gentleman named Tay. Cathy refused to acknowledge me or wait on me. Tay was less than thrilled to be at work that day, he seemed pretty bored. After I completed my purchase I went over to Cathy's register and asked if she was the manager. "Yes". Of course you are. I asked if she had a boss, she stated his name was "JoJo". I asked to speak with him. However thrilled Tay was to be working that day, I can tell JoJo was even less so. When I explained the way I had been treated by Cathy he blinked several times and stated the restroom was indeed, out-of-order. I simply stated it wasn't out of order because I used it. His response, "I don't know who let you in because one of the stalls are backed up." Well the stall I was allowed to use wasn't backed-up. Silence. And more blinking. When I explained my six-year-old son wasn't allowed in the dressing room with me, he responded by blinking several more times. I waited. He waited. No conversation. No apology. Awkward. So I decided to post this review to let people know what kind of store this is and what you can expect while shopping there. No wonder Amazon is doing so well...
Audrey Louise
I love this place. Always find such good things here everytime! Went for active wear and found alot and pretty good prices too and candles and books and face creams lol shoes etc
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Yes
No
Wear a mask and social distance
Ross and Burlington stores are a here today but probably not tommorrow kind of place lol...They may have certain items until it's gone but may not be restocked
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