Chipotle Mexican Grill

Category: Mexican restaurant in Kansas City, Missouri

Address: 8600 N Boardwalk Ave, Kansas City, MO 64154, USA

Phone: +18167460050

Opening hours

Sunday: 10:45AM–10PM

Monday: 10:45AM–10PM

Tuesday: 10:45AM–10PM

Wednesday: 10:45AM–10PM

Thursday: 10:45AM–10PM

Friday: 10:45AM–10PM

Saturday: 10:45AM–10PM

Reviews

Diego C.

Jul 14, 2022

Do not, I repeat DO NOT go to this Chipotle. It is by far the absolute worst one I've ever been to. By a landslide too. Almost walked out when they were making my bowl. They put 1 small scoop of rice and chicken when its supposed to be multiple. It's the smallest bowl I've ever received. And to to top it all off...every single table was dirty. Every. Single. One. I was genuinely blown out of the water by how bad this one was. Should've walked out.

Kyle Tritsarolis

Jul 2, 2022

Consistent food as usual, it’s frustrating to stand in line, and not have the line move at all because they’re only making online orders. The dining area looked like it hadn’t been cleaned or even touched up in days.

Julie Mango

Mar 5, 2022

Nasty!! She just fling the food in my bowl and she scraped the dirty rice OFF THE COUNTER ans PUT IT IN MY BOWL! They don’t move fast they just move really sloppy and nasty. Wanted to gag when I was in there. Just look at the photos. Also when I went home to eat the chicken, the food smelled like wash cloth and tasted like it was rotting. What is happening to this location and why has no one sorted the many issues after so many bad reviews????? The chicken was badly burned. This place literally made me vomit.

Jonathan Raffel

Mar 4, 2022

I ordered online, and came into the store on Friday 3.4.2022 at 1220pm. I was slightly surprised that my online, paid in advance was ready; it wasn't a large order, just a bowl and chips/guac, but because it was Peak time and this store has a bad reputation for not being able to timely fill orders, I was pleasantly surprised that my order was actually ready. They kept my order, and several other orders, behind the cash register. There was a young lady working. When I entered the store, there was just me and one other man waiting to pick up orders. It should have been a 5 second process but...the young lady working the register completely and totally ignored us. It was like there was a brick wall on the right side of her vision, and she wasn't capable of looking to her right and seeing that there were people there trying to pick up orders. She was solely focused on the line of customers in front of her, and was refusing to multi-task, try to do more than one thing at a time. This went on for about 2 minutes. I was trying to wave at her, I said hello. It should be noted, I'm standing less than 4 feet from her, so unless she is totally blind to the right side of her vision, she should have been able to see or hear me. Yet, I could not get her attention and she remained solely focused on only one task: the customers going thru the line in front of her. After this went on for 2 minutes, I was able to get the attention of the young gentleman working the Salsa position, and I asked him if he could hand me my order. He did...eventually, after asking me a few ?s about the order. What should be a simple, fast process instead became something that lasted several minutes. Unnecessarily, because the staff at this Chipotle choose to hide the online pre-paid orders like it's hidden treasure, and then they refuse to acknowledge you when you are trying to pick your order. This Chipotle and their staff do a very consistent job of making getting your Chipotle and acquiring it as difficult and frustrating as possible.

Thanks! Your review is awaiting moderation.

Questions & Answers

Funny how we are a paying customer and get denied for sour cream but get told it's for online customers only. VERY UNPROFFESSIONAL.

Jaime Dowding | Jun 23, 2021
Tina Murray (*Beautiful Crazy*) | Jun 24, 2021

I agree. But it's not only the attitude. It's the language barrier. My order was completely wrong.

Read More

Do you deliver in the 64118 zipcode area?

Christine Mays | Jul 24, 2018
Christopher Delance | Jul 25, 2018

I agree with ashley. They dont deliver. But there are multiple apps yo do so

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places