California Department of Real Estate

Robert Portal

On hold for at least an hour every time. You get close and no one picks up or get hung up on. No call back option. Who is running this place?

Selena Aguilar

They are not accredited with the BBB... no surprise. The entire Department is very unhelpful. It seems like you guys need more help and better management. You're on hold forever and when you talk to someone they are never happy to help you and have such poor attitudes. We need help and instead of just referring us to your website, we need a live person. I would even suggest creating a YouTube Channel with How To's and Tutorials on how to obtain certain forms or What To Do after getting your salesperson license. I'm also suggesting a portal with uploaded copies of forms we have submitted and history of fees that have been paid. We need a better, faster and more innovative Department please

Karen Lawrentz

Called 3 days in a row for a very important question! Said 45 minute hold time each time....would update the time left to wait. When gets to 2 minutes just says no one is available. No one ever answered 3 days in a row, after 2 hours of holding. How could this possibly be ok with them? A bit embarssasing that the CA Dept. of RE California is this unorganized or unprepared. We expect you to support us but obvioulsly we are not a priority. 😒

Srbuhy Ohanian

The employees can be nice, but my god the Dre needs to get it together. Worst management system ever. It shouldn’t take them 2 months to barely process my paperwork. It shouldn’t take multiple attempts at me calling, waiting 3 hours on the phone just to be told they don’t know when my paperwork will be processed. They were so quick to charge me 300 bucks but so slow at actually getting things done. It’s so embarrassing at this point. I can’t believe our tax dollars fund this kind of prehistoric system.