Insomnia Cookies

Nene No Fraudzz

Well who doesn't like late night treats ...want cookies,brownies or ice cream or both together this is the place for you, the staff is friendly and they are definitely open late if u need late night sweets ...I always order a monster ice cream sandwich with my favorite topping ....I do wish the had more but the variety is ok they have the favorites . The cookies are always fresh and delicious ,we all love soft cookies, check them out

Shience Roar

I love love love the cookies but the service at the Westport location is absolutely horrible. Specifically the short African American woman that works there. She has the worse attitude ever. If you don’t want to be there and help and do your job find one that better fits you. If it happened once it wouldn’t be a big deal, but I go there quite often and it’s the same results every time!!! Please get people that can give good customer service!!

Alyssa Gann

Tonight was my first time coming into this location and Insomnia as a whole. I came in a bit less than an hour before closing - plenty of time! My boyfriend and I are not the most picky people on the planet and it is hard to disappoint us. The wait was quite long, however that is totally okay considering a possibility of short staff - and there were only two girls working. I do have to say that the kitchen area was very messy and unpleasant to see. Extremely messy. The girl working at the register was careless with cookies and other things on the floor. She was also very rude to the customers as a group. As the wait went on, it got to about 11:30 and she yelled that the last person in line would be the last customer of the night. We get up to choose our cookies and she truly makes it apparent that she does not want to be there any longer. There was quite a lot of attitude with each customer before us from her and the other girl kept yelling at people to keep the door closed, as well as told the last customer in line that it was essentially his responsibility to not let anyone else in. There was an issue with the door lock, however 1) you’re not closed yet and 2) you could at least be nice. Moreover, we tried the brownies in the car and immediately were underwhelmed. They had a stale texture, but were warm. (Edit: Just got home, and not all of the cookies we asked for were in the box…) Overall, I did not enjoy my time there. I would like to add that I understand the struggles of short staffing and closing procedures in the food industry. Coming to the end of the night and closing is never the most fun, especially for a well known and heavily liked establishment in the middle of Kansas City where the traffic seems to not stop. I just think it is extremely necessary to keep that good attitude in customer service to avoid disappointing people and show respect. Otherwise, customer service may not be for you. Lastly, if you have posted hours and it says “closes at 12am”, you should not be closing the store at 11:30 just because. All respect!

Tiffany Jamerson

Dropped in to grab some of these yummy warm cookies...always a delight. The sweet lady behind the counter was nice. Hard place to find parking but definitely worth it the trip...