Sonic Drive-In

RAJ

The most recent time I've been to this Sonic location (probably back in May) and possibly the last time ever, was when I ordered online through the app and 3 out of 4 items were not fulfilled due "shortage" (If I remember it was like two corn dogs and a Sonic Blast that we did not get). Just to note, I would also partially blame the app for allowing partial orders to go through (I understand that it is probably difficult to maintain up-to-the-minute inventory) but Sonic needs to empower their stores to place blocks on items that are out of stock. So the carhop comes to my car with one item (a Route 44 Slush) and he said unfortunately the rest of your order isn't available, go and call the support line on the app to get a refund. I asked if he could just cancel the order completely. He said no, they can't do that (I sort of find that hard to believe - again limiting the scope of power for the individual location) and walked off. When I called Sonic support, the CS representative try to give me a $5 gift card instead (which was less than what than part of the order I did not receive) as compensation. I told her that's a terrible policy and that your company is essentially ripping off your customers at the point. She eventually refunded the whole order, but only as courtesy as that is outside their policy. **facepalm** moment for their CS policies. All-in-all, it's just a bad overall look for this particular location, their app (and their inefficiencies) and lastly their live in-person customer service.

Jeanette Weiser

I had planned to go to another location (95th near the mall), but they did not accept app orders. This one was a bit out of my way, but still good. A bit of a wait even with the advance app order (just drinks)

Nathan Wells

This is their large cheese tot now. They are old and taste bad. :( I missed the old sonic days where the large tot with cheese was delicious. If I served this when I worked there I prolly would have been fired. Guess the stale fries was a bonus. I was looking through reviews and seen that someone said they leave their phone off the hook so you can't call and complain, or give them the opportunity to make it right. It is true. The manager should be fired.

Heather Hankins

Chicken was dry, tator tots had clearly been refried. Burger was old and heater burned. Terrible experience will not be back