Best Western Troy Inn

Tausha Bryant

Manger was extremely rude. Couldn't/ wouldn't find our reservation even though we showed her the confirmation email and reservation number. She refused to help, I had to call customer service, of course they found it right away. She never apologized and was even rude to the customer service lady over the phone. The rooms where basic nothing to be excited about. When I wanted to complain I was told that the owner doesn't speak to guest. Don't go here, EVER!!!!!! Update: my issue with you is you were not helpful and provided absolutely no customer service. The delay wasn't a few minutes, it was way longer, largely due to your lack of willingness to help. We had to help ourselves. We never should have had to call customer service, that should have been something you offered to do, since you saw our confirmation email plus our reservation number. It's funny you say it was system issues, the rep found the reservation within a few seconds. You were rude then and rude now. You've taken absolutely no accountability. You've really proved my point! DON'T STAY HERE!!!!

Sheryl Garling

ALL staff were fabulous, friendly and engaging! Clean rooms and common areas. Breakfast was well stocked and food was good. We will add this to our "go-to" hotel.

Kathy Chas

Stopped on my way north. The staff was great. Very helpful and went out if their way to make us comfortable. The room was clean. I will come back again

Amber Griffin (Take It Easy)

I’ve actually stayed here more than once, i was actually very fond of this place the lady the previous woman that would check me was very nice and professional. this time was diff unfortunately I had very poor experience. A lady by the name of Wanda decided to lie to her Cooperate head after I called them. Told them That I messed up the rooms before during other stays (Which is a lie) and then tried to threaten to call the police when I confronted her. These people are racist and completely unprofessional. I would not recommend staying here.