Sears Heating and Air Conditioning

Bob Reyes

Installer replaced original wood flooring in our kitchen and dining room with laminate flooring that matched our flooring in the rest of the house. The installer and assistant moved all of the furniture, covered areas to prevent dust from getting into other areas of our home. Their finished job was excellent. Everything was placed back where it belonged. It looked brand new. They worked long hours and focused on their prep work so that the final product would meet our expectations. This is the best home installer that we have used with Sears (they did 2 other floor installations for us). I would highly recommend Sears and this floor installer.

hambone moerke

The two installers were very punctual, polite and skipped the usual loud radio music. This was a truly pleasant experience for this much effort to correctly install such a big object in a difficult spot. The workman would seek my opinion for the placement of the equipment. At the conclusion the workman took time to clean up everything and to make sure furniture was in the correct placement. Each day was the same thing. I would recommend them for a complete pleasant experience. The coordinator kept on top of scheduling an d was also a gentleman. Everything went nicely throughout the installation. One little incident occurred and it was resolved without any problem and did not happen again. IThe lead man explained everything in detail and was interested if I understood the operation. I am very glad that I had SEARS and these gentleman accomplish this job. (What was the incident ? too small to rate a comment.)I would try Sears first next time based upon this experience .

Madric Lindsay

I have to say that the Team they had to handle my flooring project did an excellent job in making sure they stayed in front on me on everything. Even when they pull up the floor in my bonus room and found that the foundation had water damage so they checked with me first instead of just installing expensive floors on a messed up foundation. Also the 3rd part contractors were very informative. I actually learned a lot from Michael. He installed my new vanity and toilet for a extra charge, but it was worth it and it came out right. Finally, by providing a $5 million policy to the contract allowed me to feel comfortable in leaving strangers in my home while at work. They finish the project in a day under 2 weeks. I am very satisfied with the work and service. Thank you Sears Home Improvement!!

Debbie Stinson

We buy all our appliances from Sears, but we will never use them for home improvement projects. We decided to have Sears install our new shower. The sales rep showed up on 3/10 and we placed our order, he estimated an install date of mid May and told us it would take about 3 days. Mid-May came and went without a call from Sears, so we called the sales rep and found out he was no longer with Sears. Sears finally sent a team of very subpar sub-contractors on 6/13, who removed the old shower and sheet rock, exposing the beams and pipes. There was black all over the wood and pipes, and my husband asked the contractor if we should be concerned about the black "dirt". The contractor didn't answer and made like there was no problem. This was left exposed for 3 days until the City Inspector arrived to tell us it was mold and we had to get it cleaned up before they could proceed. Being that it was a Friday, we could not get anyone to clean the mold until Monday, which was a full week with mold exposure. The mold was cleaned up by Tuesday evening and the City Inspector came Wednesday morning, but Sears was not intending on sending anyone to finish the project until the following Tuesday. My husband hit the roof and made such a stink that they sent a new team of contractors. This new team really saved the day for us. The Sears shower parts had either been measured incorrectly or cut incorrectly because they were too long. The 2nd team cut the product to fit our shower. So this whole project which should have taken 3 days took 18 days, and only thanks to the 2nd team of contractors, it turned out good.