The UPS Store

elliott Jennings

If I could give them a 0 star I would. I went into the store had them package up the item I wanted shipped thinking they would do it properly. Man was I mistaken. My package made it all the way to the destination hub and then mysteriously disappeared (was stolen probably by an employee). So after it was still not at the destination for a week I called UPS to file a claim. They said they would call me when it was completed. That was a lie. I finally called them 2 weeks later to advance the claim. They then turned me over to the lost and found department and that department said they would contact me when they were done. They also said it would be about 5 days and took my phone number. Their promise to call me was also a lie as well. two weeks later I called again to find out I had to file a claim with the store that shipped and boxed the item. So I called the store to find out that the UPS customer service lied to my face on the phone. UPS customer service said they had sent a request for paperwork to the store near a week ago. The store manager said they had no request for paperwork at all that was sent from corporate. but they informed me that the item was gone and I would be refunded shipping plus $100. So I am now out a $600 graphics card because one of the UPS employees stole my package. NEVER AGAIN WILL I SHIP WITH UPS!!!!!

m cameron

I called to ask for help. Man there said he was multitasking and couldn’t focus on my request. He wouldn’t stop helping other people to focus on me. I asked for his manager and a woman came on the line saying she was close enough and couldn’t help me bc she didn’t have access to the computers? What? Said I was yelling at her when I wasn’t. I had just asked if she could not multitask and help me. Said I should call back in the morning to speak to her manager. I called back and the manager wouldn’t help me. She said she couldn’t hear me bc of a bad connection. I raised my voice so she could hear me and said if I was going to yell, she’d hang up. So I hung up on her and called customer service. They had the owner call and he said that his employees said I was abusive and cursed at them. I have the attached picture for proof that he said this. Poor customer service. I’ve blasted this all over social media and called the people over the owner to handle him. From the reviews I’ve seen on this place, I’m not alone in my experience and will do business with usps.

Jeanetta Issa

I was not looking forward to getting in line to get the items mailed with my elderly relative & her walker. After a short wait we entered the store the manager looked and saw we needed an additional box so went and grabbed one, taped all three up by the time we got up to the counter and we were out of there in less than 10 minutes. Plus our “Employee of the Month” (& you know who you are) was joking and keeping us entertained! Happy Holidays to this hard working staff!!!!

Nikki Metzger

Robert was extremely nice and patient. The one thing I noticed in my time in the store was manager Nellie. She was very short and grumpy with everyone she attended to. This was my first experience in the Independence store. After reading several reviews, Nellie’s customer service level seems to be constantly reviewed as poor.