Papa John's Pizza

Joseph Owen

Called and placed an order. The total amount was $19 plus tax. The amount charged was $34. Tax and delivery fee shouldn’t ever be $15 on a $20 order. I called to complain and she said there was a $5 delivery charge. I said that still doesn’t add up to $34 dollars and to her I wanted a refund. She hung up on me. I called back, asked for a manager, she said none was available and she hung up on me again. The third time I called I asked her why she kept hanging up on me and she said because they were busy. Third times a charm I guess and I got my refund, but way to lose a customer for life.

Brad Kesner

I really like Papa John's Pizza. The problem lately is that if you call in an order for pick up, your call does not connect directly to your local Papa John's. It connects to an answering service that takes your order. That's fine, but there was a language birder and I could not understand the lady and she could not understand me. I speak very clearly. She also spent a lot of time trying to upsell me and add more to the order. I knew exactly what I wanted when I called and would have asked for this other stuff if I had wanted those add ons. Finally, when I picked up the pizza, it was the wrong pizza. We settled for what we got ..... and it was very good ..... but, the point is that after everything, it was not what we ordered. Good score for taste, but a fail on the ordering system and everything else. I must say the folks at the actual location were very nice and when I mentioned the problem my wife and I had in the ordering process, they did mention that others had some difficulty with it as well. I was told if I hit number 5 when calling when options were offered, it would connect me directly to their actual store.

Will Sexton

After ordering both delivery and carry out at least 10 times since moving here, we have had nothing but bad experiences. This time was the last straw, after our order disappeared the guy up front told me there was no contact information for any of the management. I then called and pressed 5, and was told to hold for someone and was hung up on. This location is seriously tarnishing the papa John’s name.

Amanda Evans

Ordered online, it was easy. Had it delivered. Just being lazy. Took a while but it was still warm. Tastes good. Looked good. Driver was super nice.