Massage Envy

Category: Massage spa

Address: 145 N Las Posas Rd Ste 180, San Marcos, CA 92078, USA

Phone: +17604100288

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 11AM–7PM

Reviews

Ryan Irwin

Aug 4, 2022

A year ago I signed up for their membership (admittedly at a different location in Florida) and was told that it was a month-to-month program. A few days later I found out this was a lie. So I called their HQ to complain and request cancellation only to be given the finger and told to cancel in a year. I accepted it and ended up using my membership at the San Marcos location from 12/2018 to 12/2019. My experience at the San Marcos location has been lackluster. I am of thin/athletic build and the massueses typically use very heavy pressure and the experiences are generally more painful than relaxing, even though I make it very clear before every session that I'm here to relax and prefer lighter pressures. My experience today was particularly awful. I have a few credits saved up from my membership so I decided to use one on my roommate as an early Christmas gift. Typically there is a $10 transfer fee to give someone else a credit, which I expected because I have done this for her once before back in August. However, AFTER our massage I was told by the receptionist that I could only transfer a credit to the same person once every six months and had to pay $70 for my roommate's session. This is absolutely unacceptable as businesses must inform consumers of all charges, hidden fees, etc. before services are rendered. My massage today also only lasted 45 minutes rather than the full hour and for as long as a I can remember at this location, the massage oil was never even heated. I still have a few credits saved up but I am hesitant to use them, especially at this location. I plan to cancel my membership as soon as possible and take all necessary action to be reimbursed for the money I've spent today, if not the entire year.

Nancy Murray

Feb 17, 2022

I was gifted the hour session. The facility was clean Sadly the walls were too thin and the room next door folks talked too loud and too much. The hour was shortened for the 10 minute explanation. Not sure would repeat this experience.

Ashley Anello

Aug 4, 2021

I was gifted a massage! The gifting party made my appointment. I have an immune compromised family member. I called to ask if my masseuse was vaccinated-I was told it was a HIPPA violation for “them” to ask and disclose. No problem- I asked if they’d have my masseuse call me between appointments- they said no, it’s against their company policy. But, they said I could ask when I am in the room with the masseuse. Hmmm

Ellyn Norris

Oct 7, 2019

Like other reviews here, Massage Envy San Marcos has made $240 charges to my debit card that I did not approve. All of a sudden they have no record of my approved account freeze. Without notice, took the money from my account. I have called twice and went in and no manager on site. No call back. SCAM! UPDATE: Write to guest relations - heard back and still no response or refund from Massage Envy San Marcos.

Thanks! Your review is awaiting moderation.

Questions & Answers

How long is a facial?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Aug 25, 2021
Massage Envy | Jul 26, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Aug 25, 2021
Massage Envy | Jul 26, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Aug 25, 2021
Massage Envy | Jul 26, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Aug 25, 2021
Massage Envy | Aug 25, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places