Address: 145 N Las Posas Rd Ste 180, San Marcos, CA 92078, USA
Phone: +17604100288
Sunday: 11AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–8PM
Saturday: 11AM–7PM
Ryan Irwin
A year ago I signed up for their membership (admittedly at a different location in Florida) and was told that it was a month-to-month program. A few days later I found out this was a lie. So I called their HQ to complain and request cancellation only to be given the finger and told to cancel in a year. I accepted it and ended up using my membership at the San Marcos location from 12/2018 to 12/2019. My experience at the San Marcos location has been lackluster. I am of thin/athletic build and the massueses typically use very heavy pressure and the experiences are generally more painful than relaxing, even though I make it very clear before every session that I'm here to relax and prefer lighter pressures. My experience today was particularly awful. I have a few credits saved up from my membership so I decided to use one on my roommate as an early Christmas gift. Typically there is a $10 transfer fee to give someone else a credit, which I expected because I have done this for her once before back in August. However, AFTER our massage I was told by the receptionist that I could only transfer a credit to the same person once every six months and had to pay $70 for my roommate's session. This is absolutely unacceptable as businesses must inform consumers of all charges, hidden fees, etc. before services are rendered. My massage today also only lasted 45 minutes rather than the full hour and for as long as a I can remember at this location, the massage oil was never even heated. I still have a few credits saved up but I am hesitant to use them, especially at this location. I plan to cancel my membership as soon as possible and take all necessary action to be reimbursed for the money I've spent today, if not the entire year.
Nancy Murray
I was gifted the hour session. The facility was clean Sadly the walls were too thin and the room next door folks talked too loud and too much. The hour was shortened for the 10 minute explanation. Not sure would repeat this experience.
Ashley Anello
I was gifted a massage! The gifting party made my appointment. I have an immune compromised family member. I called to ask if my masseuse was vaccinated-I was told it was a HIPPA violation for “them” to ask and disclose. No problem- I asked if they’d have my masseuse call me between appointments- they said no, it’s against their company policy. But, they said I could ask when I am in the room with the masseuse. Hmmm
Ellyn Norris
Like other reviews here, Massage Envy San Marcos has made $240 charges to my debit card that I did not approve. All of a sudden they have no record of my approved account freeze. Without notice, took the money from my account. I have called twice and went in and no manager on site. No call back. SCAM! UPDATE: Write to guest relations - heard back and still no response or refund from Massage Envy San Marcos.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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