WM - Kennewick, WA

Melanie Willis

I have made multiple calls and have taken footage and pictures to show what's been happening. I am not trying to take it personally, but my can is the only can on our street knocked over and garbage outside of the can. I have to go out after they leave and pick up all the trash surrounding my can. Every can on the street is upright, no trash. Ours...not so much. I would make a call, they would fix it the next week, and do it again a couple weeks later, I call again, it stops and continues again. Our can is placed outside correctly to be picked up. There is nothing in the way. Not sure why this company would continue keeping a worker who seems spiteful.

Mariah Block

Every time I have to call customer service they mess something up. They gave me 3 cans, I never realized this till a week later, so I gave them a call, and wanted them to take 1 can, and leave me with 2. I said this 3 times to the lady so she could understand me. Little did I know they took 2, so I find out 2 weeks later after dealing with a sickness, and I asked them to bring 1 back, and if they would charge me for the 2 weeks for the “extra can” since they took it by mistake. The guy tells me “no sorry you didn’t know the extra can was gone till now so you have to pay for it”. Like what kind of a shady business is that. I don’t even care about having to pay for the extra can that I never knew was gone, but I’ve had multiple instances before this where customer service messes up, it’s just ridiculous. They need some people who know what they’re doing.

Tana Schrag

So I missed a payment and they took my garbage cans. We have been using them for 13 years and it is by far not the 1st time I have missed a payment but have never once had my cans picked up. I paid in full today a whopping $121 and will not be able to get replacements for 6 more days. If there were a different company to go thru I would switch. I believe this is their way to make up for lost revenue due to Covid.

Dan B

I have scheduled a trash pick up several times and they are no show every time. We were trying to move out of our house and scheduled a trash pickup for Monday and Tuesday. They didn’t show up for either and advised when we called that the job was marked as “complete.” On a prior requested trash pickup they were a no show (surprise) and when I called to get a status I was told that the trash was picked up. I told the person I was speaking with that it definitely was not, she then asked if people were throwing trash in our cans. Really? Do your job waste management, you guys are embarrassingly bad.