Firestone Complete Auto Care

disciple1956

First experience with this location The Service preformed was excellent and the vehicle was returned ahead of the time promised. My only riff is that they turned off our automatic headlights. Other than that everything was fine.

Grace Hildebrandt

I will never be using Firestone ever again because of this specific location. After paying the most I ever have for a brake replacement on just the front of my vehicle, I am now back needing a brake repair due to the poor work that was performed. I have a brake that sprays fluid and has completely ruined my rotor, wheel, and brand new tire. The brake replacement was done less than a week ago by the guys here and the car was driven one day before the workmanship completely fell apart. I couldn’t take it to any Firestone near me because they refused to fix the damage this location caused, so I had to drive over an hour and a half in hopes this location can fix the mess they caused. Just a friendly reminder that your “Firestone Nationwide Coverage” doesn’t apply when they destroy your vehicle. I also added that I didn’t want the same mechanic working on my vehicle (expressed to Jeremiah multiple times) but watched Jeremiah talking to the very mechanic I didn’t want working on my vehicle as the mechanic put my car in park.

davey blanton

I made and appointment early morning the day prior. I needed two new tires (warranty change) my appointment was at 2pm I didn’t leave till after 5. Customers came and left during my three hour wait. I asked the manager what the issue was and all I could get was “they are working on it”. I walk outside my car is still sitting in a parking lot. So I waited 3 hours for one tire to be changed ultimately with and appointment. Truly the worst experience I have ever had at a Firestone as a long term loyal customer. Want recommend or use Firestone moving forward. Price was not competitive at all either.

David S

I will never come back to this place or any Firestone just because of this specific location. Scheduled an appointment for alignment and oil change online 96.99 alignment and free alignment check and 27.99 standard oil change. Dropped my car off at 12:00pm and was told it’d be about an hour to an hour and a half. 3:00pm comes and I call because I still hadn’t heard anything, I’m told I’m the next car to go in.. haven’t even started!! I’m told a mechanic was in a car wreck and they’re behind. Even if that’s true, good business practice would be to notify customers before making them wait. So finally almost 6:00pm and my car is finished and I go to pick it up and I’m told my alignment was good and didn’t need one!! My total comes to 58.96 and I didn’t get my invoice until after I paid. They charged me 23.99 for a free alignment check!! On top of that they’re too concerned with pushing sales to have decent customer service. I will never use them again