Bill's Ace Hardware

Tony Zermeno

Love this Ace! It's HUGE and has just about everything you may need for any DIY project. We're there almost every week. Most recently to purchase a mower (E Go 21" Self Propelled). Unfortunately, after two uses, the battery read as defective when I placed it on the charger. I called Ace thinking I would have to lug the mower and battery/charger back to them for a refund, but Thomas was able to locate a replacement battery and had it waiting for me for a quick exchange. I was in an out of there in less than 5 minutes. Always such great service.

Carin Musak

I cannot say enough about the fantastic service I receive at Bill's Ace Hardware in Concord. My two current shout-outs are for the exemplary service I received last month with Ken in keys for programming my van key and cutting new ones, replacing the key battery and a just making sure that I am THE most satisfied customer -- who could ask for more? He is kind, patient, generous and must go home at the end of the day knowing that he gave 100% of himself -- so very impressed with him every time I need his help. Secondly, if you haven't already tried the custom engraving service just inside the front door, then you are missing out on the most thoughtful and reasonably priced gift(s) of the year! In December, I purchased custom tree ornaments for each of our friends with the families names and our logos on them. They were done in an hour, all done to perfection and priced at a mere $10 each. Previously over the years I have bought picture frames and other Yeti mugs all customized for the recipient. You just cannot go wrong. Thank you Bills Hardware for being better than ALL the big box stores combined with the best heart and soul in your customer service with each and every visit --- I appreciate you!!

Tony Lau

The service is really bad. I took my garage open to have the battery. First of all, the guy could not open it. I have to call for another employee to help him out. Then it took him an hour trying to close the devices. I have to call his supervisor to have the devise close. Then I told the female clerk I had a good reason to believe that the device might be broken. So I took it home and just could not open the garage. So I toke it back to the clerk. She refer the case to her supervisor who is sitting at the back. He asked me where I lived. Concord I said. Then he asked which part of concord. Why do I have to tell him where I lived? He talked to me like he is the policemen. He would only refund me the price of the battery but not to replace the device. I would be fine with it since we were only talking $30 . But the way he yelled at me is totally unacceptable.

R Knoeber

I've always been a fan of Ace Hardware stores for their service, but Bill's is outstanding even among Ace branches. The staff is helpful and knowledgeable, and if you ask for help, it's like getting your own personal shopper. For anyone who lives close enough to patronize Bill's, I couldn't recommend any other hardware store.