Pollo Tropical

Chevylover

I ordered using the app and was there to pick up at 2:20pm I did the check in and waited and waited I called the telephone number in the app and it was a Corporate office was told that they called to check what was the order status and not even they could get through. I walked in and picked my order very cold after 35 minutes. I will never order curbside again. Will avoid this Pollo Tropical. If you offer a service you should be able to provide it.

Ann-Marie Ricketts

I generally like Pollo Tropical, got my lunch from there two to three times a week. For the first time I decided to try out their Shrimp Devicne Bowl that I saw on the advertising board as I drove up to the drive through. I was very disappointed with what I got. What was advertised on the bowl looked very appetizing and that’s what drew me to order it. What I got was nothing comparing to what was advertised. I was very disappointed and felt deceived.

Anita Manuel

I think that I have feathers growing from my back!! I love Pollo Tropical! Theirs is the only chicken that I can eat and not worry about my blood pressure. The chicken is tasteful and never salty. I, also, love that I can get brown rice instead of white rice. The food is served hot every time. I went through the drive thru. Pollo Tropical is usually busy so I'm not surprised when the line is long. They will at least send someone out to take orders. So that when you get to the window all you need to do is pay for and pick up your food. The worker taking the order is generally friendly, patient, and professional. I will continue to visit at least once a month, sometimes more.

DJ Miik Martorell

As always, the food was hot fresh and delicious. Service was a little slower than normal quite possibly because it was later at night and they may have been short a little bit on staff. But overall great experience and really nice courteous staff.