Pollo Tropical

CLEANCUT MHC

They don’t listen to instructions and after a while of tolerating this, it becomes aggravating. Several times have I asked for X and got Y. I want to support this business, truly, but in addition to the aforementioned, they do not abide by their posted hours. Neither the sign on the door nor their hours on Google/online accurately reflect their actual hours. You serve dinner food yet at 4.45PM you’re closed? You are wasting both our time and gas. Neither of which is cheap. Last but not least, they tease several food items and then in two months or so it’s off the menu. Let’s call this the Taco Bell model. They would do better to make explicitly clear that said item in question is a promotional item for a potentially limited time.

Chris Delucia

Lobby was locked no note.. drive thru was 40 min and I saw 6 to 8 cars leave. I was stuck in line.... once I made it to window to order and pick up food I did see they were short staffed so I am sure that was the issue. They got moved up to 3 stars because the food was good 👍

Alex Cass

I've gone twice now and both times they forgot to put something. The first time they forget half my chicken and the second time they forget to put rice in my bowl. How do you forget rice in a rice and bean bowl?!? They changed me for rice(I never got), beans,chicken and corn(which I did NOT order). I'm truly disappointed Pollo please try to get it together 😔

tonyaismyfirstname

first i waited about 10 mins after the girl told me to pull around and the. i had sent my partner in to see what’s up and the food is just sitting there on the counter , ok whatever. then to bring it home and find this in with my sandwich how unclean and unprofessional as a food chain. i recommend everyone checking their food before they even pull away.