Best Buy

Trevor Miller

Store is closed for a remodel, only doing online pickup orders, no shopping. I asked to buy a Kindle and was told that I must order it online. Staff was more interested in telling me about the remodel cost and Magnolia brand than selling me the item I was asking for. Not a great shopping experience. I will order it online from Amazon.

DeeDee Sandhurst

Ok, so part of this experience was my own fault for not calling first before leaving and trusting Samsung customer service. We were having trouble with one of our new phones, the Samsung S22 Ultra, acquired through the AT&T exchange program. Seems one of the common issues is the phone stops reading the sim card. So we followed all protocols with calling AT&T first and going through every single one of their troubleshooting suggestions, and they said they would escalate us and send a confirmation email. None of which they did/followed through on. So we took it to an authorized store. Did the same troubleshooting and eventually inserted a new sim card that proved it was indeed not reading it. Since we just got these, AT&T told us it should be covered under manufacturer warranty and to contact Samsung, which we did, and went through all their steps as well. They then informed me we would need to bring it to an authorized BestBuy for an exchange and that he had alerted BestBuy that we were coming and what the situation was. A one way drive is an hour and a half for us. We arrived and nobody knew a thing. In fact, the Geek Squad tech told us they had just signed the contract with Samsung June 1st to be an authorized service store but they had no access/connection to the website program they need and that his supervisor had been trying to contact someone over at Samsung to get their reps to stop sending people over. I KNEW I should have called to confirm. Never trust an online tech's word no matter how confident they sound. So, they suggested we go back to AT&T to see if we could get resolve. We explained everything we went through and they could do nothing. I got on the phone again with Samsung, while still in the store, to "share" our experience thus far and that they needed to make this right. It took me explaining my story 7 times to get to a manager to set up a return so their techs can troubleshoot it and MAYBE get us compensation. Since this phone is used for 50% work we couldn't be without one so we had to buy new one from AT&T and HOPE we get compensated from Samsung a couple weeks from now. THINGS SHOULDN'T BE THIS DIFFICULT TO RESOLVE. What happened to companies standing behind their products, especially glitchy technology...or companies working together to support each other? So I apologize that most of this is really a review of AT&T and Samsung. For BestBuy to not step up and do anything at all on our behalf to act as a middle man to get this resolved, especially if they were SUPPOSED to be contracted with Samsung, common!

CatsEye 2020

It is extraordinarily unfortunate that Best buy decided that it is not important for their good customers to be able to speak to anyone in the local store. This is according to their national operator. They have no way of answering my question. They have no way of transferring me to a local store that could answer my question. They kept referring me back online which had I wanted to be there I would have been... But since they gave me no other option I looked online and could not have my question answered. Very poor decision making on Best buys behalf. Whoever made this decision should be fired immediately. You're going to sacrifice customer service? Seriously? Stupid.

Brady Collinson

My son and I went in to get a new computer. We shopped on line first then went into the store. The model we found on line was a great deal 200 $ off. They did not have that model in stock but had a similar model it was cool because we could look at that unit. The sales rep came and I pretended to know about computers and my son and the rep talked about actual things. I rambled things like well whats it got under the hood, anyway after a second of non sence we ordered the online model and it will be shipped directly to my house. That is also very nice! We creeped around the store dreaming about actually owning all the cool technology and left shortly after. We did look at some cool Bose sunglasses headphone bluetooth... do i look like risky business? Anyways, its a nice store with good smart staff and nice products.