Meineke Car Care Center

Jay W.

Excellent customer service from start to finish especially from Nora who made me feel as though they really appreciated my business by being polite and professional during the check-in procedure and informing me on the approximate wait time as well as what amenities were available in house and nearby. She was just as polite and professional with other guests in house and over the telephone. The techs provided excellent service as well by providing me with a digital inspection report via my mobile device. I will certainly be back when the need arises.

kain allen

Absolutely terrible experience. Went from “yea we can do that no problem, bring it up here, theres an hour wait” to me wasting an entire day there. They tried for every reason they could think of to not work on my car. And on top of that they straight up lied to me and tried to price gouge me. Told me my exhaust was so rusty they cant weld and i have to pay $900 for an entire custom made exhaust… exhaust was mint idk if they forgot the part where im a mechanic but obviously i knew it was good even before i got it up there. Spent an entire day in concord for no reason. Like i said it started with “yea thats no problem bring it in theres an hour wait” horrible experience

Erica Aguilera

I had my brakes, tires and rotors replaced on 03/14. I had made an appointment for the brakes and oil change for 8 am. I got to the shop they said they didn’t see my appointment and it would be an hour. I said okay. Once they inspected my car they said I needed new tires and brakes. Somehow I missed the rotor part until the end. So I was told they’d start working on it and it shouldn’t be too long. I sat at that shop for 8 hours waiting on my car. Once I left the shop I could tell something was off with the brakes so I went 5 minutes down the road and turned back around. They drove it and said that was normal, call if it continues. I tried to give it time and ended up back at the shop on 3/31. I dropped my car off in the morning and called the shop around 2 and was told they drove it and nothing was wrong. I told the lady no, something is wrong have them check again because I don’t feel safe. I was contacted around 4 and told that it was the brake booster and master cylinder and it would be another $1600. I was told it was an existing problem and I just hadn’t noticed it. I hadn’t had ANY trouble out of my brakes before the 3/14 visit. I decided to take my car to Acura for a second opinion with someone who specializes on Acura vehicles. They checked my vehicle thoroughly and said it was not the brake booster or master cylinder, it was the brakes. They wanted to resurface the rotors and replace the brake pads but suggested I contact Meineke since Its new equipment and should be covered under warranty. I have been trying to get ahold of Meineke corporate and their headquarters and no one will answer the phone. On 04/08 I rear ended someone because my vehicle did not stop on time. I doubt that Meineke will fix any of their wrongs but I wanted to make this review to try to help future customers make a SAFE decision about where they get their vehicle services They also left oil marks on my tan leather seats and doors and floor mats with BOTH visits. This was on driver and passenger side doors.

Donny

No wait but still took an hour and a half to change the oil. I needed the tires rotated and balanced but they said my tires wouldn't fit in their machine after I was already committed for an hour waiting.The main reason I was there. A bunch of slow walking techs left my truck with greasy black fingerprints, didn't cover my seat, or floor