Pottery Barn

Hannah Velasco

Have shopped with this brand for years, but never again. Terrible customer service. Don't give them your business.

Kimberly

Ordered a pick up order. Took 10 minutes for them to find me at curbside. They asked me multiple times what I ordered both on the phone and in person and were confused both times (no organization). I ended up having to return a frameless candle because a part was broken. Made it home with the replacement and even though they are both “Premium Flickering Flameless Wax Pillar Candles” in ivory they are different shades of ivory and don’t come close to matching. Way too much hassle and did not get anything but a headache, crying baby and mismatched candles.

Amanda Campbell

Beautiful store, pottery barn is obviously a staple in every home. However, Sandy was the only associate who acknowledged us after being ignored at the front counter for 10+ minutes by 3 other employees- I’ll spare the 3 people & not use names even though their name tags are forever burned into my brain 😂 sandy- you’re a rockstar. Never change! Thanks so much for all your help today ✨ you get 5 stars!! Your coworkers on the other hand need a lesson in manners & customer service 🥴

Brian Poole

My wife and I have been mattress shopping and we called ahead to see if they had a particular mattress in store (this was one of the few stores listed online that carry the mattress) so that we could try it. The person on the phone was extremely nice and said they sure did. So we went and found it on the sales floor but it was completely covered with multiple comforters and pillows. Since we were previously told we could try it in store, we pulled all the stuff to the foot of the bed. Immediately we were asked if we needed help and we said no, just trying it out. A couple minutes later, my wife was laying on the mattress and another sales rep quickly approached and very rudely asked “Is there something you need help with?” He said it very sharply and condescendingly with another sales rep behind him looking on with a concerned look in her eye. They were acting as if we were homeless people curling up for a nap in their store rather than a couple deciding whether or not to spend thousands of dollars on a mattress at their store. We did put it all back together as we found it. Although we ultimately decided against that particular mattress, even if we wanted to buy one we would have gone elsewhere to get it based on how they treated us.