Red Lobster

Alex Gilmore

First time at this location, and i really enjoyed the surf n turf other than the steak came out over cooked to my preference, and even though I was willing to just eat it(hate wasting food) my server had them make another and had it brought out, which I appreciated immensely! My wife had the make you own plate with crab and steak, and my daughter had the snow crab plate. They weren't overly impressed with the crab legs and felt they were under seasoned, but still enjoyed them. Our server Deoena was amazing. She was attentive, sweet, and helpful in finding food my wife could eat that was gluten free. As a side note, I was super impressed when I saw the manager overhear a fussy child giving her mother grief and walked straight over to help her out and made her happy and they were ALL able to settle down and enjoy their meal. Says alot to me! Thanks for the good evening! I was going to give a 4 star rating but our server changed it to a 5.

Michael Arredondo

Yesterday I came to take my wife out to eat. I was very disappointed with the whole experience. The hostess upon arrival was not at the hostess stand for about 5-7 minutes, when she got to the host stand she did not acknowledge or greet us just told us to follow her. She wanted to seat us by the windows and I did not want to sit in sun, so I asked politely if we could be seated in the corner booth. She did not respond just walked us to the corner booth. While she was walking us to the corner booth I overheard the manager say “we have open tables” as the restaurant was almost completely empty. The only people who were there were seated by the windows, who after we were sat closed the shades to the windows because of the heat. After we were sat our server (who must’ve been high or brand new) came to take our drink orders (which took 10 minutes) and our appetizer, we ordered the hand breaded calamari. When he came back to take or order my wife had asked if there was an entree with the steak and lobster tail and he said he did not know but that he would write it down. He then asked me for my order and I told him I would have just the New York strip, but before he asked me for my sides he remembered that he had never asked my wife for her sides on her entree. So he asks her for sides and then mine after. After 10 minutes he came to tell my wife that the steak and lobster tail was not an option on the menu? He then left and I saw him ask another server if the steak and lobster tail was on the menu, and turns out it was. He then came back to apologize and tell us that is was on the menu. While waiting for the food we were able to see how dirty the place was (tables,floors, lights), we had also witnessed a customer come in to complain at the front host stand which was again vacant until the host came out. I seriously considered leaving at that point and told my wife if she wanted to go to the North Richland Hills location even though it was 30 minutes away, but ultimately my wife convinced me to stay. We were also waiting on our appetizer but it never came and neither did our server until our entrees were ready. When our food came the calamari was not brought out, and we asked if he could cancel the calamari as food had already arrived. I also asked for A1 sauce for my steak which again took 5 minutes to get, and by then I had already cut into my steak. My steak was cooked medium like I asked but it was salty. I thought I was crazy until my wife made the same comment about her steak which she asked to be cooked medium rare, but came out medium well as the outside was almost well done and the inside was hot pink. After our entrees my wife had asked for one more drink, and after 10 minutes I asked for our check. I also asked about my wife’s drink as it still had not been delivered, he proceeded to look at the bar and tell us “it was sitting over there.” When he brought the drink to our table he apologized and stated that his mind was not all there at the moment which was troubling as the restaurant was still almost completely empty. My wife chugged her drink so we could finally leave and as we were leaving the hostess was finally at her stand and told us to have a good evening which was odd because we were never greeted, and felt disingenuous. I really wish I could have spoke to the manager before we left but at that point I was frustrated with the service. I feel like I over payed for one of the worst restaurant experiences I’ve ever had. It was also my first time at Red Lobster and I only decided to take my wife because she wanted “good seafood”. I regret the whole experience as I thought the Hulen location would be the better location. I do not think we will be revisiting this Red Lobster in the future to say the least.

Patricia Finney

I’ve come to this place several times and I’ve never seen the place this bad it was so filthy the floors and tables were not cleaned and their were plenty of staff. And it was Mother’s Day and I came to bring my mother to a nice dinner and was very disgusted. Our waiter on the other hand was amazing and sweet and did a wonderful job but watching a manager only come around and I saw her clean one table. While the rest of her wait staff stood and gossiped when there was a dining room that needed a major cleaning and don’t get me started on the restrooms. And feeling my shoes slide back and fourth on an unswept floor made me wish I wasn’t wearing sandals. But see for yourself.

Kaiyana Brock

Came in today for Mothers day we had the waitress with dreads and she was amazing 👏🏽!! Fast prompt and great service. Food was piping hot, she was attentive and catering. There was an older couple across from us and they had a different waitress and they seemed to be waiting a while just for some bread. I was extremely glad we got the waitress we did. Will definitely be coming back again