Fireplace Outlet, Inc.

Mr. X Ray

AVOID THIS PLACE! I had a terrible experience dealing with Jason Tardiff . I was first referred to them by the person who was going to run the gas line so I could have a gas fireplace in my living room. he asked Jason to call me to set up a site visit and to provide pricing for fireplaces and the install. Jason took forever to call me back. he refused to provide fireplace and install prices ..he was totally useless! They don't value potential customers.

Ken Carter

THEY KEPT MY WARRANTY CHECK. OWER IS A CROOK. TOOK MY STOVE AND MONEY. purchased a wood stove from them. The burn box had cracks in it. Where the manufacture had welds. It was still under warranty from manufacture and was all set to go back as I call the company that makes the stove. I was told bring in the stove and they would send it back for a credit for my money back. They will not return my calls or give me the money that is owed to me.

Paul Kaminski

I Want to Update my review to share that a 3 min phone call with Champion Hearth Services resolved the issue. Rather than ranting on what the other cleaning service did wrong, 3 mins of trouble Shooting and I'm running. May have been the last cleaning guy but a loose wire solved the issue and earned my trust. I'm glad to see that FPO responded, you can read first hand how they do business. I'll add that FPO also REFUSED to service my stove even after I agreed to pay verbally. For All consumers being told that the MUST use Factory Trained service, please review the Magnuson-Moss Warranty Act. As a consumer, you have the right to choose whom you do business with. The review below is amended by Me to save space. We purchased a Ravelli Roma insert last year (installed Oct 24 2017). The stove is very attractive and it worked very well over the course of the year. My issues are less about the product and far more about the overall customer experience. To start, the product is not an inexpensive product nor is it the highest cost product . We did purchase the installation from the Fireplace outlet and we did wait a few weeks just to find out when delivery and installation would occur. To be clear here, delivery delays of an imported product is not due to the Fireplace Outlet. However, leaving the onus on the customer to gather updates is not good customer service. The install was done well, no issues and the installers were nice guys, friendly. My issue is that there was no real explanation of how the stove worked. I was basically told to "Buy out pellets", clean the pot, check this, check that and here is your paperwork. When I asked about the electronics, I was told that this is a new product for them but everything needed is in the manual. When asked about yearly maintenance I was told to call them next year. Now, when I purchased a factory install, I do expect a full and informative product in service. The install was fine....not great, not outstanding, fine. I could have purchased "fine" from Loews. When I was speaking with the Fireplace Outlet the other day, again, the onus is on ME to address the situation. Sorry, I chose to look elsewhere. I can find exceptional elsewhere. Ravelli, nice product..assistance from the US office in Norwell MA did spend a fair amount of time trying to connect me with a "Trained Tech" So why write this review a year after the fact ? I choose a highly rated service provider (BBB and Yelp highest score)that was given to me by family members. I will give them kudos all over facebook, Yelp and google as it really is not appropriate here. Long Story Short, great cleaning but apparently there are a few steps NOT LISTED IN MY MANUAL that must be followed. I spent time online and it appears to be a sensor that needs to be cleaned regularly. I have read the manual multiple times, my Stove Guy read the manual..This is part of the cleaning SOP that is only to be done buy a trained and authorized Ravelli service rep. Currently, my stove WILL NOT OPERATE. When I called the Fireplace Outlet I was essentially chastised for not choosing factory authorized service My experience with Ravelli was similar, almost felt like I owed them a kiss on the ring for buying their product. So, I am now waiting until Nov to have the stove serviced. The company that did the initial service stopped by to offer a full refund, handed me the cash in hand and apologized face to face. To close, a few things to state. The Ravelli is a nice product if you are prepared to be beholden to them and their service for the life of the product. Do not expect any support our service documentation.The Fireplace Outlet charged a fair price and the service is OK. Just understand that you will not have an exceptional customer experience.

Vincent Greeley

From the first time we met Carl & Jason, through completion of our project, our experience was excellent! Jason fully explained all the options available with our Mendota gas fireplace & gave us a competitive price for the labor & materials. Within 1 week, the plumber & electrician were at our house to look at the job & order materials. Jason kept in touch every step of the way to be sure we were satisfied with how things were progressing. The job was completed on-time, within budget & we couldn't be more satisfied with the end result. Thank you Jason!