Lowe's Home Improvement

Laura Martinez

We are new to the area and being new home owners have come to lowe's several times over the past two months. Today we were purchasing a lawnmower and some other items. We we're also going in to open a credit card and take advantage of their deal for opening one right now. If you walk into the store you will see many signs offering 20% off today for opening a credit card. We got into the customer service line and waited about 10 minutes for Jessica the associate on duty to call us over. The first thing she said to us was "the line is over there" she pointed to everyone behind us who had gotten there after us. I kindly told her I was next and have been waiting. We proceeded to ask to open a credit card and then make our purchase. We had to find the correct paperwork on the counter by ourselves because she did not know what disclosures were for credit cards. She then put our address wrong and we had to write it down for her. Finally when the process to apply for the credit card was complete we proceeded to our purchase. Jessica refused to honor the 20% off today purchase until we asked if she could call someone else to verify. The customer service manager Alyssa was there and did nothing with the issues we we're experiencing or Jessica's nasty attitude towards us. Finally we left to the parking lot and while packing our lawnmower we opened it and it was broken! We once again had to go back in and do an exchange. Thankfully a very helpful associate named Mike helped us check the new lawnmower and told us they could price match the refund so we would not lose our savings! Jessica refused to price match and when we asked what our total was she said "I don't know", but wanted me to pay???It truly felt like Jessica had some sort of hatred towards us we could not understand. Thankfully mike came by and was able to fix everything and do Jessica's job for her. Please do yourself a favor and go to Home Depot. Jessica and Alyssa are the most miserable people I have ever met , I am thankful to not know them personally.

Maria Polanco

Thank you to Jake and Manny who took the time to listen to our needs in trying to find the perfect plants to teach our special needs children how to nurture & garden. It was almost as if they recognized each one of our children are their own unique plant and carefully selected the perfect ones. Their intentions to help guide our children achieve to care and have responsibility when it comes to caring for their own plant each day and build confidence of what their own labor will create will be greatly appreciated for their journey in such a rewarding way. Thank you Jake and Manny and may God bless you both always and everyone in the store! Maria & Allan

Robin

Just wanted to give a big "Thank You" to Tony in Flooring for helping us order our carpeting at the Tupelo, MS store. He went out of his way to help us. We had such a problem getting through to the store and he was very patient and took care of everything. He is a great asset to your store and needs to be recognized for his great customer service. He is the best! Thank you so much, Tony!

William Karczewski

This store may not have the best customer service, but if you are doing gardening or landscape work..you will not be disappointed with the garden area. A great variety of products to help make your yard stand out. The two employees working in this area on my last visit were quite busy but stopped and answered 2 different customer inquiries while I was shopping. Found the mulch, seeds, bulbs and stone I needed and competitive pricing to other local stores. If you are a DIY and working on your yard..i recommend checking this location out. Just hope you don't need assistance inside the store itself.