SpringHill Suites by Marriott Deadwood

Kristin Clark

Do NOT stay at this SpringHill Suites. I am a Marriott Bonvoy member/VISA holder and stay probably monthly at a Marriott property. The front desk was less than friendly the entire stay; but then I got charged $40 at checkout for makeup on wash clothes (you know the things you use to wash your face) which has never happened at any hotel, ever. I explained that 1) this never happens 2) hotels use white linens so they can bleach for this purpose 3) it will literally rinse out. The manager told me it wouldn’t. I told her to bring me the towels as I would be there for 30 minutes anyway while my husband finished a conference call. The housekeeping staff did bring down the towels after about 15 minutes (snickering at me during the process) and I did the job of washing the laundry in a bathroom with an automatic faucet (not a washing machine, laundry detergent or bleach) the manager reluctantly agreed to refund $35 for the bath towel and one washcloth but charged $5 for another washcloth which I took pictures of that has a faint mark that if you know laundered in a machine, with bleach/detergent would likely come out. Let’s bear in mind that they didn’t apologize that I was indeed right and it did wash out- or rather rinse as I didn’t have access to detergent or bleach. They didn’t state they were “wrong”….nothing. Do yourself a favor and stay at the attached Hilton instead if you’re heading to the Casino.

Noah

Positive: Loved our stay here. Very cheap for what you get, but rooms, super clean hotel, the pool and hot tub are huge and the kids had a great time. The casino and on site restaurants were nice. Location was good! Negative: Only slight complaint was there was an unknown cost to park there. But at least you get to park in a heated underground garage. And they reimburse your parking costs in casino play. So not a terrible deal. And the breakfast was quite limited. No big deal

Anne V M

Hotel is nice and in a great. Breakfast is awful they offered microwave turkey burritos that are over cooked and soggy spinach quiches, hard boiled eggs and some cereal for 3 days in a row. Had the "breakfast buffet " offered a bit of variety ,and you didn't have to wait 10 min plus for them to actually bring items out this hotel would have received a 5 stats rating.

K P

Stayed here on our way to Cheyenne Frontier Days. Very nice hotel and a great location but really overpriced. They were having the Days of Deadwood and we ended up paying premium price for two double beds. Staff was nice and food was good. Parking was a little tight.