The Mac Shack

Category: Computer store in Fort Collins, Colorado

Address: 157 N College Ave, Fort Collins, CO 80524, USA

Phone: +19704726227

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 12–4PM

Reviews

KayT Tomlinson

Jul 26, 2022

Shattered my display on my iPhone and they were able to fix it efficiently and quickly. Thanks Kurt your the best! Made an appointment online and they were able to fix it at their location the same day so I was not without my phone for long.

j s

Jul 21, 2022

Awesome not Apple - Apple shop, knowledgable and friendly. Helped me out of major bind and went above and beyond. Thanks Paul for all your help I'll be back for any future issues I have with my Macs!

Matthew Baker

Jan 17, 2022

What a great group of folks to work with! When my AirPods Pro started acting up, I was dreading having to make a trip to an official Apple store, but these folks took care of all of my needs, much faster and with less hassle than the Apple hassle. As an official Apple repair facility, they can do it all, but without the headache, and all from our own backyard here in Fort Collins!

Toni Brown

Dec 16, 2021

I went in with a simple question: how do I change my ringtone on my iPhone? I haven’t had an iPhone before and couldn’t figure it out I asked if they could show me. The kid at the counter took my phone to the back and what felt like 20 minutes later came back and said since the service was taking longer than 15 minutes they technically should be charging me $29. He never told me upfront of a charge and I said absolutely not it’s not that important. He came back and said well we’re going to have to charge you $5 since he put a lot of work into this already. Had I been told up front I was going to be charged I would have just left. It wasn’t a serious issue and if it was that difficult I’d just go to Phone store and ask them for free. I get that it’s only $5 and the guy was nice and showed me what he did but I felt like I wasn’t going to get my phone back if I didn’t pay up. Not being up front about charges and forcing for something that took way too long to figure out and not giving the customer the option to discontinue with help just left me with very negative feelings about the whole ordeal. I know for sure, for any future apple products I have, I WILL NOT be going back here.

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Questions & Answers

Open on Sundays?

Lex tor Martinez | Jul 18, 2019
Justin Merwarth | Jul 19, 2019

No, Sundays are always closed.

What are the Covid safety practices like here?

People are asking | Mar 19, 2021
David Gatton | Mar 20, 2021

They follow everything that they are supposed to and more.

Can you guys perform a DFU or Factory reset if someone forgot their password?

Xavier Brown | Jul 17, 2020
Randy Martin Work | Jul 18, 2020

If its the passcode yes we can factory reset the device and that would fix it. If its your Apple ID Password you have forgotten you would have to contact Apple Directly for options to get it unlocked. Hope this helps. Feel free to call us with any questions

Do you sell AirPod pros

Coll Mull | Jul 17, 2020
Randy Martin Work | Jul 18, 2020

Yes we do, feel free to give us a call on Monday and we can hold a pair for you to pick up if they are in stock.

Read More

Does this store fix problems with Apple ID?

Indy Munoz | Jul 18, 2019
Cyndi Moll | Jul 19, 2019

Yes

How much does it cost to fix the screen of an iphone 7 plus?

Aezerk | Jul 18, 2019
Harry Fowler | Jul 19, 2019

I'm sure if you call the store they would be able to answer that for you and the amount of time it will take.

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