Rocky Mountain Chocolate Factory

Tara Lawhorn

Update: The owner has not responded to my email, clearly all the reviews say a lot about this company! As you can see the owner does not care about the customers I came here to buy some fudge, unfortunately when I got home and started to share out some pieces I noticed it was hard to cut into. I, nor my friends would eat it as we thought it was just old. When I went back to exchange it for fresh fudge I was told it’s made that way and I should just put it in the microwave to melt it a bit. No Thanks! Luckily they gave me a refund and I was able to go elsewhere for quality fudge. They may have other chocolates you may like but I definitely don’t recommend anyone get fudge from here.

Jason Burk

Spent $21 here on caramel apples. Got them home and they were rotten. Entire insides were mush and smelled like cider.

Eve Echternach

I worked here in 2018, it was my very first job as a high school student. Everyone who worked here was awesome and friendly and hardworking, but the owners are the worst bosses I've ever had. They had no respect for the work I put in, as I would need to stay late since they'd have me open and close the store by myself, with no breaks. As a kid, I didn't know any better, thought that this treatment was normal, and now I see that they took advantage of my inexperience. I was hired as a part time employee but ended up working FULL time without the benefits. They take advantage and blame all of their employees for any shortcomings despite the fact that they should be blaming themselves for their abhorrent treatment. I hope that they wake up and treat the people keeping their store running with dignity in the future.

Mary Wasnock

I wish I could give 0 stars. I had the most horrendous experience here today. I bought three pieces of candy. 1 m&m pretzel, 1 peanut butter cup and 1 chocolate covered marshmallow. The total was $17.80 which I thought was a little spendy, but what the heck, it was a treat for my family. I paid, the girl folded the bag to seal it and I picked up the bag at the fold only to see she folded the bottom instead of the top. All the items fell on the floor. The other girl working said, no problem, we will replace those. Cool! We cleaned the mess on the floor (with no offer of help or even a broom from staff....) Then it turned into awkward waiting for the manager who said the items would indeed not be replaced. But we could buy the same items again at cost (about another $9).....okay so $27 for THREE pieces of candy. I declined and was very irritated as this was all caused by an employee error and the fact that we were told it would be replaced. So to cover this again. Spent 17.80 on 3 pieces of candy and left with nothing after cleaning the mess ourselves due to an employee error. Surely a corporation that throws away the old candy would surely be fine replacing 3 items. Nope. When I called to speak with the manager again he said I yelled at them and then slammed the door (both blatant lies) and he was very argumentative, condescending and flat out rude. There was zero effort to make things right. I am in shock over how poorly this situation was handled. I used to love this company but after this experience I will never set foot here again. If this is how you treat loyal customers, I wish you luck in staying in business. I have been in contact with corporate and will happily change my review if the situation is rectified. EDITED TO ADD. We never heard back from corporate. What a joke. Zero stars. Don't waste your money on such a terrible company.