Bravo Chrysler Dodge Jeep Ram of Alhambra

Jose Hernandez

Do yourself a favor and do not buy a jeep vehicle or at least do not purchase one without an extended warranty. I had been warned but of course didn’t listen. I’ve had issues with my jeep since I purchased it, first with the a/c and most recently with the water pump and oil leak. Nine months ago my Jeep Grand Cherokee was serviced here for a water pump replacement, I always make sure to take my cars to the dealer for service thinking I am going to get the best quality service however that has not been the case in my last visits. During my most recent visit I found out that the water pump that was replaced nine months prior was defective and had been leaking since it was replaced. In addition, I was informed that my vehicle had a massive oil leak that “presumably” was not related to the water pump leak. I was inform that the damage to my vehicle was so bad that I couldn’t drive it (it scares me to even think about what could have happened to me and my family if I hadn’t noticed the subtle shaking during stops). Upon the diagnosis I was informed that the water pump replacement was under warranty however the water pumps were currently backed ordered (I wonder why? ) and their warranty did not cover a rental. They could not accommodate me with a rental car after putting a defective part in my vehicle. The service representative indicated that it was not their doing and therefore not their responsibility. I was eventually provided with a rental through my extended warranty that covered the oil leak that “presumably” was not related to the water pump leak. Two weeks later I was contacted to pick up my vehicle as it was now “drivable” however not completely ready, the oil leak had been taken care of however there was no sign of when the water pump replacement would be coming in. I was suggested to pick up my vehicle the following day for them to have enough time to wash it. Upon picking up my vehicle I was informed that they didn’t get a chance to wash it but would get to it when I returned for the additional work. I continue to wait for the water pump replacement worried that my vehicle will overheat and leave me started somewhere with this hot weather.

Katherine Dominguez

Got my beautiful 2022 SRT WB at Bravo with the assistance of Herbin. He was super nice and bilingual which was most definitely a plus! He helped me out throughout the whole process on getting approved my down payment and everything that was needed to take this baby home. Most definitely recommend him and this dealership! 💥❤

Sophia S

DO NOT DO BUSINESS/SERVICE HERE!!! Severe damage caused to vehicle and management is unresponsive. I made an appointment to get an express oil change and sat in the waiting area while they did it. After about an hour, the service techs came in and said my parking brake was stuck and asked me (!!) if I knew how to get it unstuck. My parking break does not work at all now (also for reverence, this vehicle is still under warranty). After two hours, I asked how much longer it would be and they said they were still working on it. Finally they drive it to the pickup line and when I go to pay, myself and a woman that worked there noticed tree debris all of the top passenger side of the vehicle. Turns out one of the service techs drove it into a tree causing a large dent and scratches along the top. The roof is now leaking a significant amount of water from the factory seam in the center. The service manager (Craig Martinez) was in full acknowledgment/agreement that the damaged was caused by one of his techs. He gave me his card and told me to call him after the 1st of the new year. He said there was nothing they could do about it that day and took another phone call. It has been a week since the first time I have called, and every time I call they take a message and have not called me back. On top of all of that, I paid full price for the oil change (that took over 2.5 hours) and as soon as I turned on my car in the morning, my oil light came on. Not sure if they even changed the oil. I’ve had bad experience at other dealers but never as bad as this! Save your car and go anywhere but here!

soniaa Lovee

Such an amazing experience here at bravo of Alhambra and everything was thanks to Phil who made sure I got the Jeep I wanted and never did it feel like he was pushing me to simply get a sale. Phil was the best! Super helpful and very honest, the process was super straightforward, no pressure, no tricks. I’m so in love with my 2021 Jeep Grand Cherokee L