MedExpress Urgent Care

M

Do not recommend at all! My credit card was only used at this location and 2 days later I had several fraudulent charges for online stores as well as a local coffee shop (St. Cloud). You might want to check to see if your staff live in that area and enjoy coffee. 😡 The nurse does all of the work while a dr just sits on a camera watching. The nurse that I had was very nice but I ended up sitting in the room for an hour waiting for the dr to come on camera due to them not being physically there. The nurse had to ping the dr several times to try to get them to log on. Very upset with the service from Med Express and we will not be going there again.

Joy Reinhart

Staff was ok but they want between $150 and $250 but you're really not seeing anyone. You have wait until some Dr? will see you via video call. I don't care how bad i itch, if I'm not Pogue seeing a doctor not paying that exorbitant price.

Kelsey Lewis

My dad broke his finger early in the morning, and when I called to make an appointment to get in the nice front desk said they didn't do appointments but there were 2 people waiting so about a 25 minute wait, completely understood. Got there, called to be put on the list, waited almost 2 hours before getting called in, again completely understood. We got in the room, nurse took vitals and was super nice. Didn't even see the doctor yet, waited another 20 minutes in the room only to be told we had to leave and go to the emergency room because he would need pain meds and a splint. I'm sorry but when you have a sign on the outside of your building that says you take care of breaks, and after 2+ hours of sitting there only to be turned away with nothing fixed is absolutely asinine in my book. Staff was nice, but that is overshadowed by not being able to do what they are there to do.

jessica Small

I’ve used the clinic on several occasions, and the experience is overall good! The clinical staff are always friendly and go above and beyond to help. However, every time I’ve used this clinic the phone staff are quite rude and short. I’m a nurse at another facility, so I 100% understand the stress they’re under, and the rudeness is just not acceptable. This last visit was no different. I had called several hours ahead of time, arrived early for my check-in time and called and sat on hold for over 15 minutes. I could see the front desk staff walking around so I called using my sons phone and she answered right away. I informed her I was on hold on another line and I just needed to check-in, at this time it was past my schedule time. She was very rude and informed me I would not be checked in and I needed to wait my turn. What?!? I shouldn’t have her told her I was on hold on another line. She then abruptly hung up on me and several minutes later finally answered my call and told me now I’ll be put on the schedule. Wait, what? I’m already on the schedule. I went with it and proceeded to wait another 25 minutes to be seen. I’m wondering if she even checked us in or decided we had not waiters long enough for “our turn”. I get being short staffed, I work In the same environment, and I too may feel burnt out at times, but I do not appreciate this kind of behavior under any circumstance. Normally I would never even rate a clinic like this, but since this is the fourth time I’ve had a similar bad experience with the front desk staff I’m assuming many more may have the same experience and I would hope a manager would review the calls and Re-train on customer service.