The UPS Store

D R

I have dropped off packages to this UPS store twice and twice they have changed my dimensions and weight. Both times they have changed the weight and dimensions after prepaid billing. I received a new bill via email with a new charge to my credit card twice already. We have an accurate scale, we ship with USPS all of the time. Don't let them audit the package after you leave because it is very hard to prove anything after it has been shipped and they know this, have them audit the package when you are there! This way you won't get a surprise bill that you have to dispute. In response to your response, it still gets changed.

Tanaya Harris

I would like to speak with someone incorporate about the treatment my husband and I received today from one of your staff members by the name of Bill. We went into the location at 8:10 AM today and when we were there a man was outside throwing trash can lids at the windows of the surrounding businesses he was cursing and the police were called out. So when my husband got the pricing he said that he would be back because I was in the car and the gentleman was outside. So when we came back at 11:00 the gentleman said it would be $52.00. My husband asked why was there a change and my husband put me on speaker and I said sir can you explain to me how it changed in three hours and How often do your prices change? He said it depends on what's going on in the world and inflation. I said that doesn't make sense and he said your president doesn't make sense, inflation doesn't make sense, gas prices don't make sense. I said what does the present have to do with this and he said everything. I can not believe you have staff working for you that is so unprofessional. If this is the kind of service you are going to give ,then I will not use your service anymore and I will let everyone know not to use your location ever again. Bill should be suspended for his actions today.

John Yeh

I was at this store today to help my father-in-law with an Amazon return, and I was unhappy with the customer service we received. When we came in the older woman behind the counter greeted us, and I indicated to her that we were here to make an Amazon return. I was holding the box for the product we were trying to return, and my father-in-law had the item itself. Upon my communication with her, she indicated that we would need a box made for the item, and that she did not believe she had one large enough to fit the item, so she would need to manufacture a box and we would need to pay for it. I immediately inquired upon Amazon's free return policy to the lady, to which she replied "Well, you need a box to ship it in." I understand the need for a container to ship things in, but it was shocking that she immediately resorted to trying to charge us when I had the box in hand with me. The reason we had it out of the box was because in order for the item to be placed back in the box it had to be disassembled, and it was discovered to be defective after it was assembled. I had hoped to receive the same pack and ship service you receive at Khol's when doing Amazon returns, and was suprised at the callouse nature of this customer service representative. We ended up disassembling it and fitting it back to the original box, but I would definatly not recommend this store. My take away from this lady was that if I had a shipping need she would not even attempt to find me a solution that minimizes my costs, she would just do what is most convenient and profitable for her. I doubt that all the customer service personell are like this, but this left a really bad taste in my mouth for UPS stores in general, but definately this one. If the lady we spoke to today is the owner/operator, than I encourage you to be more considerate of your clients. If this lady is not the owner, then I encourage the owner to review their customer service standards. Thanks for reading.

Liz AKA Super Saving Mom

Convenient location and lots of services available including notary services. They also are following the guidelines for COVID19 safety and cleanliness. I was, however, throw off by how rude the employees can be. In particular, the lady who is the Notary Public. I went in the other day to drop of some packages that already had postage, as well as, am Amazon return. Everything was packaged and taped up, however, I noticed the Amazon box had tape that was coming off on the bottom which I missed when I repackaged my item. Mind you, when you return Amazon items to a UPS store you don't even have to package it or tape it up at all. You can simply bring the item to the store and they package everything and return it to Amazon. So, when I dropped of my boxes I mentioned that the Amazon box might need a piece of tape to secure the bottom and that I didn't notice the tape was coming off until I got to the store. The lady who was scanning my packages in was very kind and informed me that they usually charge for tape but would do it for free this time. I didn't argue and thanked her knowing that I didn't even have to put my Amazon return in a box let alone tape it up. The other women, currently working with another customer doing Notary, made a snarky and sarcastic remark stating "I'm sure you didn't notice! Ugh!". The lady working with me even felt uncomfortable and kindly responded, "I don't know what she's talking about." I thanked her again and walked out. I know we can all have bad days, but there is no excise to be rude or snarky towards your customers. You made me uncomfortable, your co-worker uncomfortable, and I'm sure the other customer who was getting the Notary services. It was uncalled for. I work with many UPS store owners and strongly recommend to the owners of this location to look into a new Notary. Bad customer service = lost customers and bad reviews. I will be taking my packages and Amazon returns elsewhere from now on. From reading the rest of the reviews, I'm not the only one who has experienced rude service. I'd strongly resolve this issue!